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Service Desk Lead Engineer

3 weeks ago

Singapore Thatz International Pte Ltd Full time

Are you seeking the new norm career opportunities?

We are helping **Thatz International Pte Ltd**to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business.

**Who we are**

Our **DELIVERIES**:

- Quality
- Speed
- Technology
- Right Pricing
- User eXperience

Our **CORE VALUES**:

- Integrity
- System
- Consistency
- Forward Looking
- Humanity, and
- Environmental Friendly

**Service Desk Team Lead**

Job Title: Service Desk Team Lead

Work Location: Central / East Area, Singapore

**About the Job**

**Primary Responsibilities**:
1. To oversee the day-to day running operations of the Engineers and/or Site Operation

3. PC setup from scratch for Windows & MacOS

4. Follow up, as well as, close all the incidents/issues/requests accordingly.

5. Immediately report and support production by providing solutions when incident occurs.

6. To build, manage and maintain the IT inventories (Eg., Hardware, Software licenses)

7. Documentation and improvement on Standard Operating Procedures.

8. To assist in other ICT related projects or activities (such as upgrades, changes, maintenance and relocation).

**Job Requirements**:
1. Higher NITEC or Diploma in IT, Computer Science, Science, Engineering or related qualification.

2. At least 5 years of experience in Service Desk including 1-2 years of experience as Team Lead.

4. Possess ITIL Foundation V3 certification.

6. Customer-oriented, patient and a strong team player.

7. Good communication skills.

8. Have basic cloud knowledge (Azure/W365)

9. Able to setup and troubleshooting of Microsoft 365 Apps.

**ARE YOU THATZ ONE?**

Get in touch
- Prepare your updated resume (please include your notice period, current salary package with full breakdown such as base, incentives, annual wage supplement, etc.), and expected package.

Please note that your response to this job advertisement and communications with us according to this job advertisement will constitute an informed consent by you to the collection, usage, and/or disclosure of your personal data by Thatz Resources Pte Ltd and her customers to carry out its business in compliance with the relevant provisions of the Personal Data Protection Act.

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- STAY SAFE AND HEALTHY TAKE CARE_

**Job Type**: Contract
Contract length: 36 months

Pay: $3,300.00 - $3,700.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

**Experience**:

- Service Desk: 5 years (preferred)
- Service Desk Team Lead: 1 year (preferred)

Work Location: In person