
Team Lead
2 days ago
5 day work week
Location : Changi Airport
2 year contract ( with possibility of extension )
**Team Lead - Job Description**:
- Key Responsibilities:
- Assist the Ops Manager to oversee the delivery of IT services.
- Lead the team of Service Desk engineers to ensure they meet established SLAs and service quality standards.
- Provide L1 and L2 on-site / remote IT support for CLIENT employees.
- Provide dedicated support for approximately 200 VIP users.
- Be available for after-hours VIP (VP and above) support with advanced notice.
- Update the EDX team on daily manpower movement within the Service Desk team.
- Ensure adherence to established processes and best practices within the IT Service Desk playbook.
- Provide guidance and support to Service Desk engineers, especially with VIP tickets and complex issues.
- Foster a positive team environment that promotes customer service and continuous improvement.
- Monitor and manage all ESM tickets and appointment system to ensure SLAs are met.
- Ensure balanced workload among the team.
- Escalate company-wide incidents or user dissatisfaction to the EDX team promptly.
- Share knowledge on desktop issues using the IT playbook for future reference and self-help.
- Track and analyze frequent complaints to identify areas for improvement.
- Work with the Ops Manager to suggest updates to the IT Service Desk playbook.
- Assist in implementing service improvement plans approved by the EDX team.
- Stay up to date with industry trends and integrate best practices into service delivery.
- Adhere to ITIL processes and frameworks for IT service management.
-
Construction Supervisor
7 days ago
Singapore TEAM LEAD CONSTRUCTION PTE. LTD. Full time**Roles & Responsibilities**: 1. Lead and direct high-pressure construction projects, ensuring uncompromising quality and meeting stringent deadlines. 2. Adapt sun exposure or hazard environment 3. Need to hands-on and do not mind to getting hands dirty 4. Must be able to work in day or night shift if required 5. Must be able to work in weekend or public...
-
Team Lead
7 days ago
Singapore SALT TALENT SEARCH PTE. LTD. Full timeSalt is looking for a Team Leader for a leading client on a 8months extendable contract. The individual will lead a team of 20-30 team members performing the operational work by assigning them day-to-day work responsibilities, reviewing their work procedures, suggesting ways to improve, and following standard operating procedures. - Lead a team of 10-15...
-
Team Lead
1 week ago
Singapore TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. Full time**Responsibilities**: - Manage specific aspects of projects or smaller projects, meeting business objectives, quality standards, and timelines. - Lead and manage a team, providing guidance, coaching and support. - Develop and maintain project schedules and delegate tasks to team members. - Report progress to a Delivery Manager or management. - Other matters...
-
Team Lead
4 weeks ago
Singapore ADECCO PERSONNEL PTE LTD Full timeRoles & ResponsibilitiesThe OpportunityThis is an exciting opportunity to work for one of the leading banks. It is an opportunity for an experienced Team Lead (Customer Service Officer) to join their teamThe JobThe Team Leader is responsible for supervising a team of Customer Service Officers (CSOs) within the Contact Center. The role includes managing...
-
Team Lead
2 days ago
Singapore NE Digital Full timeCOMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...
-
Team Lead
3 weeks ago
Singapore OPENSOURCE PTE. LTD. Full timeRoles & Responsibilities Minimum 5 Years of IT service desk experience with at least 3 Years experience as a team lead that leads approximately 10-15 engineers Min. qualification – Diploma in computer science, IT or related field Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows...
-
Team Lead
2 weeks ago
Singapore beBeeLeadership Full timeJob Title: Team Lead As a Team Lead, you will be responsible for ensuring that employees meet performance expectations and are equipped to excel in their roles. Your leadership skills and expertise will be instrumental in driving team success. Key Responsibilities: Coordinate and manage team activities to achieve business objectives. Mentor and coach...
-
Team Lead
5 days ago
Singapore ADVANCED CAE PTE. LTD. Full timeResponsibilities Work with project managers to break down high-level requirements into actionable tasks. They provide realistic technical estimates and identify risks. Lead team within territory, inclusive of workload distribution, managing performance, coaching, and mentoring/ train new/junior staffs within department. Lead team for design and costing on...
-
Team Lead
1 week ago
Singapore ADVANCED CAE PTE. LTD. Full time $90,000 - $120,000 per yearWork with project managers to break down high-level requirements into actionable tasks. They provide realistic technical estimates and identify risks.Lead team within territory, inclusive of workload distribution, managing performance, coaching, and mentoring/ train new/junior staffs within department.Lead team for design and costing on Analyzer System, not...
-
Team Lead
9 hours ago
Singapore NEXLABS PTE LTD Full time**Responsibilities**: - Coordinate and provide technical support to customers - Perform technology research, study competitors and plan the product roadmap **Requirements**: - At least 2 years experience in leading a software team - Familiar with IIS web server and Windows Server environments in general - Good experience in MS SQL database design and...