#SGunited Jobs Service Desk Team Lead
2 weeks ago
Responsibilities Manage and lead the Service Desk and staffs to provide 1st level technical support. Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan. Take overall responsibility for incident management and request fulfilment (if any). Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure. Allocate more complex calls and emails to the relevant IT Support member. Arrange for external technical support where problems cannot be resolved within L1Manage Service Quality Assessment and Coach the agents on proper handling approaches. Provide Domain Briefing/ Training to new joiners. Able to front Service Desk to stakeholders for clarification and enquiries. #J-18808-Ljbffr
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Service Desk Team Lead
6 days ago
Singapore U3 INFOTECH PTE. LTD. Full timeLocation: Singapore, AMK or other Employment Type: 1-Year Contract (Renewable)Salary: Up to $4,300/month Start Date: Immediate or Short Notice Preferred Overview We are hiring an experienced Service Desk Team Leader to manage frontline IT support operations and lead a team of 15 or more agents. The ideal candidate has hands-on experience in technical service...
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Service Desk Team Lead
2 weeks ago
Singapore Thatz International Pte Ltd Full timeAre you seeking the new norm career opportunities? We are helping **Thatz International Pte Ltd**to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business. **Who we are** Our...
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IT Service Desk
2 weeks ago
Singapore Alphaeus Pte. Ltd. Full timeWe are looking for a IT Service Desk Team Lead to lead our front-line support team in delivering exceptional technical assistance and customer service. You will manage the day-to-day operations of the Service Desk, ensure timely resolution of incidents, maintain SLAs, and provide leadership to ensure high service standards. Key Responsibilities Lead and...
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Service Desk Lead
1 week ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeWe are looking for an experienced Service Desk Lead to oversee IT service desk operations and ensure timely, high-quality support for end-users across the organization. This role requires strong leadership, excellent communication skills, and hands-on technical expertise to drive service excellence and continuous improvement. Responsibilities Lead the...
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#SGunited Jobs IT Service Desk Engineer
2 weeks ago
Singapore ITCAN PTE. LIMITED Full time1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. 2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. 3.Furnish and submit timely updates to customers on the status of...
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35 #SGUnited Jobs Surveyor
1 week ago
Singapore Land Surveyors United Full timeOverview Singapore Land Authority - Singapore - Job description: #SGUnited Jobs Surveyor (Cadastral/Land) Apply now Agency: Singapore Land Authority Job no.: Work type: Permanent/Contract Job location: Singapore Categories: Engineering, Others Responsibilities Process cadastral survey submissions from Registered Surveyors Generate department reports Conduct...
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Service Desk Lead
4 days ago
Singapore ALPHAEUS PTE. LTD. Full timeJob Responsibilities: - Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction. - Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes. - Monitor service levels and performance metrics to identify...
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Admin Officer #sgunited
13 hours ago
Central Singapore ADVANCE RECYCLING ENTERPRISE PTE. LTD. Full time**Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $2,100 - $2,800 Per Month**Date Posted** - 8 hours agoAdditional Details **Job ID** - 131560**Job Views** - 48Roles & Responsibilities **1. Roles & Responsibilities** Advance Recycling Enterprise Pte Ltd is the leading organization in the environment sector and the market...
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IT Service Desk Site Lead
13 hours ago
Singapore TikTok Full timeIT support IT Service Desk Site Lead **Location**: Singapore Employment Type: Regular Job Code: A197644A **Responsibilities**: About The Team Our IT Service team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business. We provide a full range of IT services—including network systems,...
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IT Service Desk Team Lead
6 days ago
Singapore Alphaeus Pte. Ltd Full timeDescription IT Service Desk Team Lead (Up to $4,250 | 12-Month Renewable Contract) Job Highlights: Lead and mentor a team of IT Service Desk Engineers Competitive salary up to $4,250/month 12-month renewable contract supporting government-related IT operations Exposure to large-scale IT service management (ITSM & ITIL) environments Opportunities for...