Service Desk Team Lead

We are looking for a IT Service Desk Team Lead to lead our front-line support team in delivering exceptional technical assistance and customer service. You will manage the day-to-day operations of the Service Desk, ensure timely resolution of incidents, maintain SLAs, and provide leadership to ensure high service standards. Key Responsibilities Lead and...

Are you seeking the new norm career opportunities? We are helping **Thatz International Pte Ltd**to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business. **Who we are** Our...

We are looking for an experienced Service Desk Lead to oversee IT service desk operations and ensure timely, high-quality support for end-users across the organization. This role requires strong leadership, excellent communication skills, and hands-on technical expertise to drive service excellence and continuous improvement. Responsibilities Lead the...

Responsibilities Manage and lead the Service Desk and staffs to provide 1st level technical support. Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere...

Coordinate the service desk team members in their daily duties of attending to clients - who come to make inquiries and facilitate good customer service culture in team members - Evaluate and assess service delivery performance metrics. - Practice Continuous Service Improvement best practices to drive increased productivity and efficiency. - Create a mode of...

Responsibilities About The Team Our IT Service team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business.We provide a full range of IT services—including network systems, security, hardware, and software—while focusing on user experience, operational efficiency, and innovative IT...

Description IT Service Desk Team Lead (Up to $4,250 | 12-Month Renewable Contract) Job Highlights: Lead and mentor a team of IT Service Desk Engineers Competitive salary up to $4,250/month 12-month renewable contract supporting government-related IT operations Exposure to large-scale IT service management (ITSM & ITIL) environments Opportunities for...

IT supportIT Service Desk Site LeadLocation:SingaporeEmployment Type:RegularJob Code:A197644AResponsibilitiesAbout The TeamOur IT Service team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business. We provide a full range of IT services—including network systems, security, hardware, and...

Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on...

Job Title : Service Desk Engineer (Field Support, Concierge and Service Desk)Location : Singapore Reports to : Service Desk Lead Engineer (Tech / Tech Infra & Ops)Working Hours : Shift Working Hours (24X7) including weekend and public holidays A. Overall Purpose Of The Job As a member of the Service Desk team, this position serves as a single point of...