Service Desk Lead

Location: Singapore, AMK or other Employment Type: 1-Year Contract (Renewable)Salary: Up to $4,300/month Start Date: Immediate or Short Notice Preferred Overview We are hiring an experienced Service Desk Team Leader to manage frontline IT support operations and lead a team of 15 or more agents. The ideal candidate has hands-on experience in technical service...

We are looking for a IT Service Desk Team Lead to lead our front-line support team in delivering exceptional technical assistance and customer service. You will manage the day-to-day operations of the Service Desk, ensure timely resolution of incidents, maintain SLAs, and provide leadership to ensure high service standards. Key Responsibilities Lead and...

Are you seeking the new norm career opportunities? We are helping **Thatz International Pte Ltd**to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business. **Who we are** Our...

Responsibilities About The Team Our IT Service team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business.We provide a full range of IT services—including network systems, security, hardware, and software—while focusing on user experience, operational efficiency, and innovative IT...

IT supportIT Service Desk Site LeadLocation:SingaporeEmployment Type:RegularJob Code:A197644AResponsibilitiesAbout The TeamOur IT Service team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business. We provide a full range of IT services—including network systems, security, hardware, and...

Responsibilities Manage and lead the Service Desk and staffs to provide 1st level technical support. Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere...

Job Title : Service Desk Engineer (Field Support, Concierge and Service Desk)Location : Singapore Reports to : Service Desk Lead Engineer (Tech / Tech Infra & Ops)Working Hours : Shift Working Hours (24X7) including weekend and public holidays A. Overall Purpose Of The Job As a member of the Service Desk team, this position serves as a single point of...

Job Description:Key Responsibilities:Lead and manage the knowledge transfer process during service transitions or onboarding/offboarding.Develop and maintain comprehensive knowledge transfer plans, schedules, and documentation.Collaborate with service desk teams, project managers, and technical SMEs to gather and document critical knowledge.Ensure all...

Overview Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT’S employees in all CLIENT’S locations. Responsibilities Perform asset tracking of all corporate devices (from purchase to disposal). Manage end-to-end process for all new tickets in the ESM tool, handle incoming phone calls, Teams messaging to the Service Desk,...

Excellent communication skills - Interpersonal skills, active listening - 1 year previous Service desk or equivalent experience - Excellent organisational skills - 1 year previous Service desk or equivalent experience - Managing incidents including business expectations and communication - Strong knowledge of Microsoft based operating systems, MS Outlook and...