Service Desk Lead

We are looking for an experienced Service Desk Lead to oversee IT service desk operations and ensure timely, high-quality support for end-users across the organization. This role requires strong leadership, excellent communication skills, and hands-on technical expertise to drive service excellence and continuous improvement. Responsibilities Lead the...

**Responsibilities**: - Manage and lead the Service Desk and staffs to provide 1st level technical support. - Act as a further escalation point for unresolved or escalated cases and provide guidance to the team. - Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support...

Are you seeking the new norm career opportunities? We are helping **Thatz International Pte Ltd**to identify suitable talents to help them to grow their business in the new norm. Selected talents will be placed with them to carry out their Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business. **Who we are** Our...

Service Desk & Operations Support You will play a key role as a service desk manager to drive service, performance and quality management in the end user environment necessary to support the organisation's digital transformation. In this role, you are expected to: Service Desk Management Oversight the team on desktop support, IT Service Desk and VIP support...

Key Responsibilities Manage and lead the Service Desk team to deliver 1st-level technical support. Act as the escalation point for unresolved cases and provide guidance to the team. Promote a customer service culture to ensure high satisfaction across all support channels. Report to Service Desk Managers on issues that may impact SLAs and recommend action...

Location: East SingaporeWork Week: 5 DaysSalary Range: SGD 5,000 - 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.Key...

Roles & Responsibilities Location: Changi AirportWork Week: 5 DaysSalary Range: SGD 5,000 – 6,000 We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and...

SeaLead is a global shipping line connecting emerging markets with major economies through container shipping and liner services. Founded in 2017 and headquartered in Singapore. SeaLead initially started with feeder services and then expanded into long-haul liner services over time. Operating in 51 locations and servicing 77 ports worldwide, SeaLead provides...

NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise...

Job Description Job Summary Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to. Job Responsibilities Manage the Service Desk and staff to provide 1st level technical...