Service Desk Engineer
18 hours ago
Job Title : Service Desk Engineer (Field Support, Concierge and Service Desk)Location : Singapore Reports to : Service Desk Lead Engineer (Tech / Tech Infra & Ops)Working Hours : Shift Working Hours (24X7) including weekend and public holidays A. Overall Purpose Of The Job As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk) . It is responsible for providing support (remotely or onsite) on company supported computer software, applications, and platforms. B. Key Responsibilities The scope of responsibilities includes the following: Serve as the first point of contact for users experiencing technical issues via different support channels (phone, email, Self-Service Portal, Tech Concierge Desk) . Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently. Log incidents and requests accurately in the service management tool, categorizing and prioritizing them based on urgency and documenting with event timeline. Escalate unresolved issues to relevant next level support team (L2/L3)Ensure effective management of all incident priorities including Major Incidents, Priority 1,2,3 and 4 and service requests through various communication channels, including phone, email, and in-person interactions at the concierge desk . Act as an Incident Manager and drive end-to-end Major Incident and Priority 1 incident management process Monitor ticket, email, chat, phone queues and agent performance to ensure adherence to service level agreements (SLAs) and quality standards Handle user
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Service Desk Engineer
18 hours ago
Singapore ARKSTACK PTE. LTD. Full timeWe are seeking Service Desk Engineer to provide first-line technical support to our clients. you will be responsible for handling incoming service requests, performing basic troubleshooting, and escalating complex issues when necessary. This role merges service desk and L1 engineer functions, requiring a mix of technical troubleshooting, customer service,...
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Service Desk Engineer
6 days ago
Singapore ARKSTACK PTE. LTD. Full timeWe are seeking Service Desk Engineer to provide first-line technical support to our clients. you will be responsible for handling incoming service requests, performing basic troubleshooting, and escalating complex issues when necessary. This role merges service desk and L1 engineer functions, requiring a mix of technical troubleshooting, customer service,...
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Service Desk Engineer
6 days ago
Singapore Tate Asia Full time**Service Desk Engineer** **SUMMARY**: - Our client is looking to hire a Service Desk Engineer who can provide technical support to users on Network (Switch, Firewall, Access Point), System (VMware, VXRail), DWDM Services (Adva, Ciena, Dark Fiber) Should the reported incident ticket (fault) not resolve-able by Service Desk after remote troubleshooting, the...
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Service Desk Engineer
2 weeks ago
Singapore Rapsys Technologies Full time**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analyzing - Delivering Results and Meeting Customer...
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Service Desk Engineer
5 days ago
Singapore THE HACENS TALENT PTE. LTD. Full time $104,000 - $130,878 per yearRole : Service Desk Engineer - L1Job Type : 1 Year Renewable ContractJob Summary:We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment.Key Responsibilities:...
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Service Desk Engineer
2 weeks ago
Singapore ERP21 Pte Ltd Full timeFull Time - Post Date: October 4, 2021 18252 **About the Position**: The Service Desk Engineer is responsible for providing first level technical support to the Client’s customers. He/She will work closely with Desktop Engineer (Level 2), Service Desk Team Leads & Technical Support Engineers to achieve this purpose. **Main Responsibilities**: - Record...
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Service Desk Engineer
2 weeks ago
Singapore OPENSOURCE PTE. LTD. Full timeOverview Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT’S employees in all CLIENT’S locations. Responsibilities Perform asset tracking of all corporate devices (from purchase to disposal). Manage end-to-end process for all new tickets in the ESM tool, handle incoming phone calls, Teams messaging to the Service Desk,...
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Service Desk Engineer
4 days ago
Singapore Singapore Technologies Engineering Ltd Full timeJob ID: 18079 - Location: ST Engineering Hub, SG - Description: **About ST Engineering** **ST Engineering**is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve...
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Call Support Engineer
2 days ago
Singapore STAR CAREER CONSULTING PTE. LTD. Full time**Call Support Engineer / Service Desk Engineer** Our Esteemed and Reputable Client is looking for a **Call Support Engineer / Service Desk Engineer **Requirements**: - Good in IT Helpdesk/ Desktop. - Proficient in Level 1 & 2 Support/ Helpdesk/ Call Support. **- **Experience in handling IT Desktop, Service Desk and Helpdesk experience. - Experience in...
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Service Desk Engineer L1
2 days ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRole Service Desk Engineer L1JD Responsibilities Excellent communication skills Interpersonal skills, active listening Attend to Phone, Email and any other online queries where applicable Managing incidents including business expectations and communication Comply to process and procedures Admiistrative tasks Qualifications 1 year previous Service desk or...
