Service Desk Engineer L1

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens. **Role and Responsibilities**: - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within...

Role : Service Desk Engineer - L1Job Type : 1 Year Renewable ContractJob Summary:We are seeking a skilled and proactive Service Desk Engineer - L1 to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment.Key Responsibilities:...

Responsibilities Attend to Phone, Email and any other online queries where applicable Managing incidents including business expectations and communication Comply to process and procedures Qualifications 1 year previous Service desk or equivalent experience Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office ITIL Knowledge...

Job description:Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT'S employees in all CLIENT'S locations.Perform asset tracking of all corporate devices (from purchase to disposal)To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk,...

L1 to L1.5 Service Desk agent responsible of: - Escalating to Level 2 and 3 for any issues which requires escalations/attention - Coordinating with different teams to resolve issues - Adhoc tasks and reporting, if required Work location - Suntec AM Shift 08:00-17:00 PM Shift 16:00-01:00 GY Shift 00:00-09:00 Shift allowance provided

Presently we have a Job Opening for a L1 Technical Support position - Provide initial troubleshooting and support for incidents. - Escalate incidents that cannot be resolved by the service desk to the appropriate L2 support team and monitor progress.

NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise...

Job description:· Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT'S employees in all CLIENT'S locations.· Perform asset tracking of all corporate devices (from purchase to disposal)· To be responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk,...

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we...

Company Description NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together...