Service Desk

1 day ago

Central Singapore Emprego SG Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Full Time**Salary**
- $2,000 - $2,500 Per Month**Date Posted**
- 6 hours agoAdditional Details

**Job ID**
- 108703**Job Views**
- 1Roles & Responsibilities

**Job Description**:

- ** Responsibilities**:
b) Issue Incident ID to incident reporter

c) Perform first level problem isolation, troubleshooting, bypass, recovery and

resolution

d) Escalate problems not resolved to appropriate 2nd level support parties

e) Track/monitor problem status and follow-up with resolving parties

f) Update resolved problems in the incident management system and inform the

incident reporter

g) Analyse problem causes/trends and coordinate corrective/preventive actions

h) Generate monthly reports on trend and cause of problems

i) Co-ordinate the rectification of simple faults such as jammed printers, virus

scanning and removal and reconfiguration of the workstation settings

j) Liaise with third party vendors for replacement parts/components and rectification

of faults if the equipment is still under warranty or under maintenance

k) Log Service Requests and track till closure

l) Track and alert on SLA timelines and breach for incidents status and ageing

m) Document and maintain Service Desk administration guides and SOPs

**Minimum Qualifications**:
a) Good in clear written English communications

b) Able to speak clear and fluent conversational English

c) Possess relevant technical IT skills or knowledge

d) Good customer servicing skills
- e) Able to work under pressure or demanding customer environmentTags

service

desk

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