IT Service Desk Manager

1 week ago


Singapore MONETEC PTE. LTD. Full time $60,000 - $80,000 per year
Location: Changi Airport
Work Week: 5 Days
Salary Range: SGD 5,000 - 6,000 We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience. Key Responsibilities Service Delivery & Quality
  • Ensure IT and administrative services consistently meet SLA and quality benchmarks .
  • Take ownership of escalations, major incidents, and service recovery , ensuring timely and effective resolution.
  • Drive continuous improvement initiatives to elevate service standards.
Team Leadership & Development
  • Lead and inspire the Service Desk team by managing resourcing, training, mentoring, and performance evaluation .
  • Champion a customer-first culture , fostering accountability and service excellence.
  • Play a key role in talent acquisition and building a strong, future-ready team.
Process & Tools Optimization
  • Ensure effective utilization of Enterprise Service Management tools (e.g., ServiceNow) for seamless ticketing and workflow management.
  • Keep documentation, workflows, and processes up-to-date and aligned with best practices.
  • Identify and implement innovations to enhance service desk efficiency.
Stakeholder Engagement & Reporting
  • Represent the service desk in regular cross-functional meetings .
  • Deliver insightful weekly and monthly reports , providing actionable recommendations.
  • Offer feedback to refine the IT Service Desk playbook and drive operational improvements.
Strategic Growth & Industry Best Practices
  • Stay ahead of emerging industry trends and integrate relevant practices into operations.
  • Align service delivery with ITIL frameworks and global service management standards.
  • Support the development of long-term strategies to future-proof the service desk.
Qualifications & Skills Education & Certifications
  • Diploma in Computer Science, Information Technology, or related fields .
  • ITIL 3 Foundation certification.
Technical Skills
  • Proficiency in end-user computing, M365, networking, and AV solutions .
  • Strong hands-on experience with ESM tools (e.g., ServiceNow).
Experience
  • At least 3 years of IT Service Desk management experience in a corporate environment.
Soft Skills
  • Exceptional leadership, communication, and stakeholder management skills.
  • Strong strategic thinking, multitasking, and time management abilities.
  • A natural customer advocate with a passion for service excellence.


  • Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Contract **Salary** $8,500 - $10,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 15281 **Job Views** 1 Roles & Responsibilities **Responsibilities**: - Effectively manage, train and develop the service desk team - Ensure that all processes and standards used by the...


  • Singapore MONETEC PTE. LTD. Full time

    Location: East SingaporeWork Week: 5 DaysSalary Range: SGD 5,000 - 6,000We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and customer experience.Key...


  • Singapore MONETEC PTE. LTD. Full time

    Roles & Responsibilities Location: Changi AirportWork Week: 5 DaysSalary Range: SGD 5,000 – 6,000 We are seeking a dynamic and driven IT Service Desk Mgr to join our team. This role offers the opportunity to lead a high-performing service desk function, contribute to a globally recognized organization, and make a real impact on operational excellence and...

  • SERVICE DESK MANAGER

    2 weeks ago


    Singapore QUESSCORP SINGAPORE PTE. LTD. Full time

    Job Description Job Summary Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to. Job Responsibilities Manage the Service Desk and staff to provide 1st level technical...


  • Singapore Opus IT Services Pte Ltd Full time

    **Responsibilities**: - Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. - Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level - Maintain ownership of cases and follow-up on reported issues until closure and...

  • Service Desk Manager

    2 weeks ago


    Singapore NCS Hong Kong and Singapore Full time

    NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise...


  • Ang Mo Kio Street , Singapore, Singapore NCS Full time $60,000 - $120,000 per year

    Company Description NCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together...


  • Singapore U3 INFOTECH PTE. LTD. Full time

    Service Desk & Operations Support You will play a key role as a service desk manager to drive service, performance and quality management in the end user environment necessary to support the organisation's digital transformation. In this role, you are expected to: Service Desk Management Oversight the team on desktop support, IT Service Desk and VIP support...


  • Singapore ARKSTACK PTE. LTD. Full time

    Roles & Responsibilities We are seeking Service Desk Engineer to provide first-line technical support to our clients. you will be responsible for handling incoming service requests, performing basic troubleshooting, and escalating complex issues when necessary. This role merges service desk and L1 engineer functions, requiring a mix of technical...


  • Singapore SBS Transit Limited Full time

    Overview The primary objective of this dual role is to ensure seamless IT service delivery and execute cost-effective procurement of all necessary assets and services. This role manages the end-to-end procurement cycle for all IT-related goods and services, including sourcing, vendor negotiation, and purchase order processing. The role is responsible for...