IT Service Desk Engineer

4 days ago

Singapore Opus IT Services Pte Ltd Full time

**Responsibilities**:

- Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
- Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
- Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
- Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

**Job Requirements**:
1. Singaporean to support gov agency (CAT1 Clearance)
2. Min Diploma in IT related fields
3. 1 year experience in Service Desk
4. Knowledge in Windows OS, MS office, MS Outlook, mobile devices support.

**Additional Info**:

- Others: No Camera Phone allowed in Office. Allow in camp(green zone).
- Contract Period: 12 months and conversion to perm staff if performance meets expectations
- Working hours: Staggered 8.5hr shift. Monday to Friday (7.30am to 5.00pm or 8.30am to 6pm)

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

**Salary**: Up to $2,800.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Professional development
- Promotion to permanent employee

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- IT support: 1 year (preferred)

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