Customer Support Specialist

2 days ago

Singapore BIOMARK PTE. LTD. Full time

**Job Position**

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist roles and responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. We want you to join us on the journey of changing the way healthcare is currently being delivered.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Skills we are looking for include**:

- Bachelor Degree or equivalent from any education background
- Prior experience in customer service or customer-facing roles
- Passionate about Healthcare and technology
- Familiarity with our industry is a plus
- Multi-tasking abilities
- Creative thinker - the ability to identify problems and find solutions
- Patience, empathy and obsession for delivering exceptional customer experience
- Excellent communication skills in both English written and verbal
- Meticulous with high attention to detail
- Ability to build strong relationships - with customers, colleagues and partners
- Extremely proactive and energetic
- Self-driven and self-motivated
- Able to work independently and thrive in a less structured environment

**Job scope include (but not limited to)**:

- Responding to queries via all communication channels in a timely manner
- Coordinating with the internal team, our sister companies and third-party service providers to fulfil user requests in a timely manner
- Monitor customer complains on social media and reach out to provide assistance
- Documenting queries from users according to standard operating workflow in an organised manner for easy follow-up by other team members
- Developing and implementing strategies to improve user experience and make internal process flow more efficient
- Follow up with customer to ensure their technical issues are resolved
- Tactically prioritizing queries based on urgency and severity of issue, customer type and implications to patient care
- Travelling on-site to support customer if required
- Making sure user experience is aligned with brand strategy and communication
- Any other responsibilities required to deliver exceptional customer experience and manage business operations
- Assist in training junior Customer Support Specialist or Interns

**About BioMark**

BioMark has been awarded the Best Health Tech Startup in ASEAN region in 2018 by the ASEAN Rice Bowl Startup Awards.

We believe that disease prevention is better than cure, so our mission is to get everyone biomarking - a global preventative healthcare movement where each individual is empowered to take charge of their health.

Our BioMark platform allows users to make sense of their health by keeping all their lab reports in one place by digitizing them into charts. Our platform also provides users with personalised descriptions for each biomarker, encouraging them to track their biomarkers and be in control of their health.

**Benefits for working with BioMark**
- Dynamic and positive work culture that encourages initiative and new ideas
- Combination of remote work and in-office
- Job satisfaction - be proud to be part of the movement where we are transforming the way healthcare is delivered

  • Customer Support Specialist

    1 week ago

    Singapore TRAACKR Full time

    Company Description Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands which have all made...

  • Customer Support Specialist

    7 hours ago

    Singapore MESH BIO PTE. LTD. Full time

    About Us: Mesh Bio is fast growing health technology startup at the forefront of transforming healthcare through predictive analytics and digital twins technology. Our multidimensional health intelligence platform provides AI-powered clinical decision support, analytics, and automation solutions for healthcare providers to transform healthcare delivery with...

  • Customer Support Specialist

    2 weeks ago

    Singapore Reeracoen Singapore Pte Ltd Full time

    Our client, a high-growth e-commerce office furniture company is currently looking for a Customer Support Specialist to join their team. The main responsibility is to assist with the company's e-commerce sales division. The incumbent will learn how to assist with the existing customer database, generate analytical reports, evaluate the data and identify...

  • Customer Support Specialist

    1 week ago

    Singapore Marvable Full time

    We are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in. To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk). Here at Marvable, our mission is to create a comfortable space for everyone to work better...

  • Customer Support Specialist

    6 days ago

    Singapore ABB Full time

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Support Specialist

    4 days ago

    Singapore Marvable Full time

    We are a high growth Direct-to-Consumer (DTC) e-commerce start-up. Our mission? Help people create workspaces they actually love spending time in. To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk). Here at Marvable, our mission is to create a comfortable space for everyone to work better...

  • Customer IT Support Specialist

    1 week ago

    Singapore BIMAGE CONSULTING PTE. LTD. Full time

    We are looking for a proactive and customer-focused **Customer IT Support Specialist**to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products. **Key Responsibilities**: - Diagnose and resolve technical...

  • Customer Support Specialist

    6 days ago

    Singapore INFORM SOFTWARE PTE. LTD. Full time

    **What you can move with us**: - With your expertise, your primary responsibilities will be to provide technical support to our customers during the implementation, installation, and configuration phases. This includes customer support for the use and maintenance of our Industry 4.0 software product family. Together with your colleagues in a...

  • 2nd Line Support Analyst

    6 days ago

    Singapore Informa Global Support Full time

    Company Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...

  • Sales Support Specialist

    7 hours ago

    Singapore ABB Full time

    **Sales Support Specialist - Customer Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....