Sales Support Specialist

6 hours ago

Singapore ABB Full time

**Sales Support Specialist - Customer Support**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
As a Sales Support Specialist - Customer Support, you will be responsible for providing internal and external customer support (e.g., technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction. Reporting to Commercial Operations Manager, you will be ensuring the resolution of customer issues (e.g., order, technical, logistic, payment) by coordinating with sales, operations, supply chain management, and other internal and/or external teams. This position is based in Singapore.

**Your responsibilities**:

- Performing order to cash duties and ensure accuracy and on time basis of process
- Coordinating resolution with after-sales service and/or spare parts teams
- Recommending appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place
- Proactively informing customers about issue status based on inputs, and clarifies any questions
- Ensuring a positive customer experience throughout the entire process
- Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting relevant information
- Tracking regular target performance and provides results to management

**Your background**:

- Bachelor’s degree in the relevant field
- Minimum 2 years of relevant working experience as customer support role
- Should have SAP knowledge, MS Excel, Pivot tables
- A strong focus on safe work practices and dedication to following all relevant workplace safety guidelines
- A collaborative, solution-focused approach and strong written and spoken communication skills

**Benefits**:

- Life insurance
- Flexible work practices
- Accident insurance
- Paid Parental leave (gender neutral)
- Sick pay

**More about us**:

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