Customer Support Specialist
9 hours ago
Our client, a high-growth e-commerce office furniture company is currently looking for a Customer Support Specialist to join their team. The main responsibility is to assist with the company's e-commerce sales division. The incumbent will learn how to assist with the existing customer database, generate analytical reports, evaluate the data and identify trends and gaps, and acquire valuable problem-solving skills.
【What you will be working on】
- Handle general Post-Sales Customer Support
- Manage Customer's review on public platforms.
- Manage the company's social media pages on both pre and post-sales.
- Assist with Post Sales Queries relating to Warranty Requests.
- Assist in optimizing the processes and contribute best practices towards the post-sales customer journey.
- Develop an understanding of our products and unique features and provide support to the team.
- **
Requirement**:
【Skills and experiences we’re looking for】
- Minimum Diploma and above (Non-Diploma holders with extensive experience can be considered)
- At least 1 year of Sales/Service support in a similar capacity
- Excellent written and verbal communication skills
- Initiative to find the relevant resources needed to be successful in this role
- Highly communicative, energetic, loves building relationships and rapport with others
- Basic proficiency in MS Office
- Experience in E-commerce is an added advantage
- **
Working Hour**:
10:00 ~ 19:00
- **
Benefit**:
【What you will receive】
- Company/Performance Bonus: (Depending on the Company's and Individual's performance)
- Annual Leave: Unlimited (Minimum 15 days of AL)
- Medical Leave: 14 days
- Medical Benefit: Hospitalization Insurance (AXA): Coverage up to SGD $250,000 (After 3 months of joining)
- Medical Benefit: Fully claimable GP coverage (as per charge), and Specialist clinic
- Free of charge of company's products upon joining
- Staff discount for company's products
- Company laptop will be provided
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