Customer Support Specialist

Singapore - Circular is delightful subscription e-commerce, with sustainability at its heart. By focusing on customer experience while reducing waste and underutilization, we provide subscriptions to premium devices at affordable prices and with unmatched flexibility. - Our mission is simple: to make subscribing to devices superior to owning them in every way, and thereby to accelerate the transition to a waste-free circular economy. By doing so, we will change our relationship with technology from one of consumption to one of custodianship. - At Circular, being a great place to work is anything but an afterthought. We are serious about crafting a place where adults work and learn together and every day is filled with meaning, collaboration, joy, and (most of all) impact. The Role - We’re looking for a Customer Support Specialist to build customer relationships and manage the end to end delivery process to achieve excellence in customer experience. Customer Success at Circular is about so much more than just handling requests: it is about making sure every customer has a meaningful relationship with us. - Our Customer Support Executives are positive, empathetic, creative, and they take pride in delivering exceptional service. We give our team a lot of trust and autonomy to proactively engage with our customers and to solve their problems. - As our Customer Support Specialist, will be based in our head office in Singapore and responsible for managing our Australian customers and will be required to work Australian business hours. **Key Responsibilities** Engage and delight our customers from the first day they join Circular. Ensure customer queries and complaints are handled appropriately and in a timely manner. Identify sales opportunities and support customers with subscription renewals, returns, payments, delivery and collections challenges. To mitigate any issues or problems, and appease customers and/or prevent further customer dissatisfaction. Support customers with renewals, returns, payments, and collections challenges. Provide direct input into the existing user tools and make recommendations for our internal processes. Serve as the voice of our customers internally by tracking the types of requests and questions received most frequently and advocating for customers to our Product team. Represent the Circular brand and build genuine customer loyalty. **Requirements**: A minimum of 2 years' in customer-facing roles, handling dynamic servicing situations. Good interpersonal and communication skills with a positive customer service mindset. Genuine empathy and people skills. This is about connecting with our customers, not just following a script. Able to solve problems by thinking analytically, strategically and creatively. Strong initiative and sound judgement. Strong competence with software tools like spreadsheets and CRM tools. Excellent written and spoken English. **Growth Opportunities** Exposure to a highly transparent tech startup environment. Learn strong customer engagement skills from the best in the business. Participate actively in process improvement. Employees are actively encouraged to invest in learning and development on company time. Opportunity to move into formal and informal leadership roles. - Other Benefits Unlimited Paid Time Off Private Medical Healthcare, Dental and Outpatient Care (Singapore employees only) $200 "Circular Credits" to spend on whatever you want on the Circular store. (Singapore employees only) Approval-free spending for work incidentals Flexibility for WFH and Remote Work Dedicated WeWork office in the heart of Singapore WeWork All Access memberships available for non-Singapore employees - Our Values - All Circular employees are expected to fully live our values. We take this seriously: our values are not written on a poster and ignored, but written in our heads and our hearts. **Waste Less** Time is our most precious resource. Every employee is empowered and expected to spend their time wisely and with purpose. **Seek Unusual Knowledge** **Be Present** We honour our past and dream big dreams for our future, but we live vividly in the present. We give our full focus to the job at hand, and take the time to appreciate our milestones and victories along our startup journey. **Freedom With Purpose** We give people the freedom and trust they need to do their jobs to the best of their ability.We expect the freedom to be taken seriously, and hold people responsible for using it to further Circular’s vision and purpose.