Guest Service Agent
1 day ago
**Position summary statement**:
The incumbent will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.
**Primary Responsibilities**:
- Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
- Inform relevant departments of arrival, room changes, check out and special arrangements.
- Accepts reservation in the absence of Reservation Assistant.
- Work closely with Front Office Supervisor in tight house situation to ensure maximum utilization of rooms.
- Assist walk-in guests with alternative accommodation in event of a full house situation.
- Record in Handover List of any special arrangements and important matters for follow-up.
- Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
- Perform cashiering and maintain a complete record of guests’ account.
- Check all guests’ bills before presentation to guest upon check out.
- Collect or charge all monies due to the hotel to the respective travel agents or companies.
- Declare all shortages or excess to Accounts Department.
- Attend to all requests and requirements from guests promptly and handle complaints tactfully.
- To ensure all guests preferences are met to the best of our ability and strive to (MADDAM) “Make A Difference, Do A Little More”.
- Create a positive first impression to guests with regards to corporate image
- Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
- Ensure procedures and policies on city ledger are followed.
- To be aware of all VIP and Special Attention guests arrivals and departures.
- Ensure all GHA Members, VIP and Special Attention guests are met up by Duty Manager, and benefits are explained upon check in.
- To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.
**Job Types**: Full-time, Permanent
**Salary**: $1,800.00 - $2,400.00 per month
**Benefits**:
- Dental insurance
- Employee discount
- Food provided
- Health insurance
- Professional development
- Vision insurance
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
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