Call Centre Agent

1 day ago

Kallang, Singapore PAN PACIFIC SERVICED SUITES BEACH ROAD Full time

**Position Summary Statement**

The incumbent will be responsible for the transfer of Incoming and Outgoing calls for guests and administration staff and attend to guest requests and enquiries regarding telephone calls, Hotel services and facilities.

**Primary Responsibilities**
- Connect/transfer incoming and outgoing calls to/from guests and staff.
- Program wake-up calls and take guest messages.
- Train and ensure Communication Agents are competent and confident in handling the switchboard according to Standard Set.
- Liaise with vendor/Telecoms on repairs and breakdown of telephone equipment.
- File memos, records and correspondence systematically.
- Ensure all Cable Movies and Public Music is in working order.
- Ensure all Events for the day/week/month are updated accordingly.
- Handle calls during Emergency Situation such as Fire Alarm, Bomb Threat Call and Request for doctor.
- Ensure all telephone discrepancies or loss of posting is rectified immediately.
- Ensure all calls are handled professionally and in a warm and friendly manner.
- Assist in all Front Office areas when necessary to meet business needs.

**Requirements**:

- Knowledge of telephone etiquette
- Relevant experience in telephone communication/ customer service.
- Possess 'O' or 'N' level Educational Certificate or equivalent.
- Fluent in English.

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,300.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Food provided
- Health insurance
- Professional development
- Vision insurance
Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:

- Call center: 1 year (preferred)

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