Call Centre Officer

3 days ago


Kallang, Singapore Wilson Parking (Singapore) Pte Ltd Full time $30,000 - $60,000 per year

Job Responsibilities:

  • Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry
  • Identify and escalate any carpark issue.
  • Provide information to customers for any carparks enquiries like pricing, availability etc
  • Research, identify and resolve customer complaints by understanding the root of the problem
  • Monitoring of carpark entrance / exit condition via CCTV cameras
  • Ad hoc duties assigned by superior and managers

Job Requirements:

  • Must be able to perform shift duties
  • Basic computer knowledge
  • Able to multi-tasks and work in an intense environment
  • No experience are welcome to apply as training will be provided
  • Potential to be promoted to Team Leader position within 6 to 9 months based on excellent performance.

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