Guest Service Ambassador

2 days ago

Kallang, Singapore PARKROYAL on Beach Road Full time

**Position summary statement**:
The incumbent will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

**Primary Responsibilities**:
a) Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.

b) Inform relevant departments of arrival, room changes, check out and special arrangements.

**c) **Accepts reservation in the absence of Reservation Assistant.

d) Work closely with Front Office Supervisor in tight house situation to ensure maximum utilization of rooms.

e) Assist walk-in guests with alternative accommodation in event of a full house situation.

f) Record in Handover List of any special arrangements and important matters for follow-up.

g) Liaise with Duty Manager or Front Office Supervisor regarding any complaints.

h) Perform cashiering and maintain a complete record of guests’ account.

i) Check all guests’ bills before presentation to guest upon check out.

j) Collect or charge all monies due to the hotel to the respective travel agents or companies.

k) Declare all shortages or excess to Accounts Department.

l) Attend to all requests and requirements from guests promptly and handle complaints tactfully.

m) To ensure all guests preferences are met to the best of our ability and strive to (MADDAM) “Make A Difference, Do A Little More”.

n) Create a positive first impression to guests with regards to corporate image

o) Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.

p) Ensure procedures and policies on city ledger are followed.

q) To be aware of all VIP and Special Attention guests arrivals and departures.

r) Ensure all GHA Members, VIP and Special Attention guests are met up by Duty Manager, and benefits are explained upon check in.

s) To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

**Job Types**: Full-time, Permanent

**Salary**: $1,800.00 - $2,400.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Food provided
- Health insurance
- Professional development
- Vision insurance
Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

  • Service Crew

    1 week ago

    Kallang, Singapore FAIRY GROUP VENTURES PTE. LTD. Full time

    **Black Fairy Coffee is hiring fun-loving, energetic, and customer-orientated magical beings to join our service team! Think you've got the sparkle to make someone's cup of coffee magical? Join us now!!!!** - Welcome guests and lead them to their seats. - Present menu, take orders, suggest and recommend menu items appropriately. - Ensure that all customer...

  • Service Crew

    2 weeks ago

    Kallang, Singapore Galaxy Concepts Pte Ltd Full time

    Working Days - 5-6days a week **Location**: - Aperia Mall **Job Description**: - Job Perks - Work with a young and vibrant team - Opportunities for personal and professional development - Never go hungry! - Scope of Duties: - Taking food and drinks orders - Assist supervisor/manager in execution of service SOPs - Maintaining cleanliness and upkeep of...

  • Hotel Front Office Service Executive

    2 weeks ago

    Kallang, Singapore Simon Consultancy Pte Ltd Full time

    _**The Hotel Front Office Service Executive is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. The incumbent handles and provides information to any guest or visitor inquiry, processes all payments according to established hotel requirements and answers calls at the front desk.**_ **Responsibilities**: - Welcome...

  • Customer Service Admin Executive

    2 days ago

    Kallang, Singapore Luxury Tours & Travel Pte Ltd Full time

    **Responsibilities**: - Provide excellent customer service through personalized conversations - Attend to on-site visitors and explaining program during their stay in Singapore - Communicating in a friendly disposition regardless internally or externally. - Respond to inquiry, feedback and provide resolution in accordance with the company service...

  • Service Crew

    2 days ago

    Kallang, Singapore PRO By Good Cheer Full time

    Are you friendly, energetic, and love a good atmosphere where great whiskey and smooth pool shots come together? PRO By Good Cheer, a laid-back whiskey bar with pool tables, is looking for part-time Service Crew to join our team! What You’ll Do: Greet guests with a warm, friendly attitude Take drink and snack orders and serve efficiently Maintain a...

  • Service Crew

    3 days ago

    Kallang, Singapore PRO By Good Cheer Full time $7,200 per year

    Now Hiring: Part-Time Service Crew @ PRO By Good CheerAre you friendly, energetic, and love a good atmosphere where great whiskey and smooth pool shots come together? PRO By Good Cheer, a laid-back whiskey bar with pool tables, is looking for part-time Service Crew to join our teamWhat You'll Do:Greet guests with a warm, friendly attitudeTake drink and snack...

  • Waiting/bar Staff

    8 hours ago

    Kallang, Singapore Ammani Restaurant Pte Ltd Full time

    Greet and welcome guests promptly and professionally. Take accurate food and drink orders and communicate them to the kitchen and bar staff. Serve food and beverages to guests, ensuring timely and efficient service. Monitor and maintain cleanliness and organization of the dining area, ensuring a pleasant dining experience for guests. Perform side duties,...

  • Waitressing

    8 hours ago

    Kallang, Singapore Ammani Restaurant Pte Ltd Full time

    Greet and welcome guests promptly and professionally. Take accurate food and drink orders and communicate them to the kitchen and bar staff. Serve food and beverages to guests, ensuring timely and efficient service. Monitor and maintain cleanliness and organization of the dining area, ensuring a pleasant dining experience for guests. Perform side duties,...

  • Server

    8 hours ago

    Kallang, Singapore Ammani Restaurant Pte Ltd Full time

    Greet and welcome guests promptly and professionally. Take accurate food and drink orders and communicate them to the kitchen and bar staff. Serve food and beverages to guests, ensuring timely and efficient service. Monitor and maintain cleanliness and organization of the dining area, ensuring a pleasant dining experience for guests. Perform side duties,...

  • Full-time Service Crew/barista

    1 week ago

    Kallang, Singapore SYIP CAFE PTE LTD Full time

    A mínimalistic lifestyle concept cafe that sells modern brunch and speciality coffee at Farrer Park/Boon Keng. Responsiblities - Prepare and serve quality coffee and other beverages (hot & cold) - Operate coffee machines and brewing equipment - Maintain cleanliness of bar and equipment - Follow café recipes and presentation standards - Serve food and...