
Operations Manager
2 days ago
Key Responsibilities
- Operational Management
• Oversee daily operations across all departments, including front desk, nursing, specialist clinics, diagnostics, and support services.
• Ensure optimal staffing, scheduling, and resource allocation to maintain high service standards.
• Monitor patient flow, clinic turnaround times, and capacity utilization.
• Troubleshoot and resolve operational bottlenecks and service issues swiftly.
- Strategic Planning & Execution
• Support senior leadership in planning and executing business expansion, service launches, and workflow enhancements.
• Lead cross-functional projects to streamline processes and improve operational KPIs.
• Implement technology solutions and automation tools to elevate operational performance.
- Quality & Compliance
• Ensure adherence to all healthcare regulations, licensing requirements, and internal SOPs.
• Champion a culture of safety, cleanliness, and professionalism.
• Liaise with MOH, HCSA regulators, and external auditors for inspections and compliance matters.
- Team Leadership & Development
• Lead, coach, and manage a team of junior operations staff and clinic executives.
• Drive performance reviews, training, and continuous development programs.
• Foster a high-morale, collaborative, and patient-first team culture.
- Customer Experience
• Work closely with the Patient Experience team to deliver premium service.
• Handle escalated patient concerns with empathy, professionalism, and tact.
• Monitor feedback channels and drive service recovery initiatives when necessary.
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Requirements
• Bachelor's degree in Healthcare Management, Business Administration, or related field.
• Minimum 8–10 years of relevant experience in healthcare operations, including at least 3 years in a leadership role.
• Strong knowledge of private healthcare systems, regulations (e.g., HCSA), and clinic management.
• Proven ability to manage cross-functional teams and multi-disciplinary environments.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication, leadership, and interpersonal skills.
• High attention to detail with the ability to handle complex and fast-paced situations.
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