Call Centre Officer @ Kallang Sector

17 hours ago


Geylang Bahru, Singapore 10c81105-27cc-4820-82ae-b684421b536c Full time $30,000 - $60,000 per year

Leading Utilities Group company

Duration: 12 months extendable/convertible, up to 3 months bonus per year

Working Location: Kallang Sector

Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)

Job Responsibilities

· Manage customer's enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction

· Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)

· Ensure productivity and quality standards are met

· Other ad-hoc duties as assigned

Job Requirements

· At least 1 year of experience in contact centre handling voice and/or non-voice channels

· Strong customer service skills

· Excellent communication, written and interpersonal skills

· Ability to work independently while being a cohesive team member

We regret to inform that only shortlisted candidates will be notified.  

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PERSOL Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg. R Ng Shao Ze)


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