Call Centre Officer
14 hours ago
As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations.
**Roles and Responsibilities**
- Check and monitor CCTVs for discrepancies, system issues and incidents.
- Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams.
- Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements.
- Perform investigations and process refunds for customers.
- Perform administrative tasks related to customers data such as service reports etc.
- Monitor and track manpower deployment for Operations and Technical teams.
**Requirements**:
- Willing to work on 3 rotations shift and over weekend/Public Holidays
- At least GCE ‘O’ Levels or equivalent.
- At least 2 years of working experience in the customer service or call centre roles.
- Excellent customer service and communication skills.
- Proficient in Microsoft Office tools (Excel and Word).
**Job Types**: Full-time, Permanent
Pay: $2,200.00 - $2,400.00 per month
Schedule:
- Shift system
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
-
Call Centre Officer
2 weeks ago
Geylang, Singapore Kah Motor Co Sdn Bhd Full timeWe are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service. **Responsibilities**: - To attend to customers’ phone enquiries and calls deployment. - To provide service reservations. - To coordinate breakdown site services for customers. - To...
-
Call Centre Officer
2 weeks ago
Geylang, Singapore Kah Motor Co Sdn Bhd Full timeWe are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service. **Responsibilities**: - To attend to customers’ phone enquiries and calls deployment. - To provide service reservations. - To coordinate breakdown site services for customers. - To...
-
Call Centre Agent
2 days ago
Geylang, Singapore Connect Centre Pte Ltd Full time**Responsibilities**: - Handle customer service hotline and provide first level of support - Provide quality customer service transactions. - Listen, probe and question in order to clarify and understand customer needs - Gather client and partner feedback to enhance customer experience - Any other ad-hoc tasks assigned **Requirements**: - O Level and...
-
Call Centre Agent #56115
2 weeks ago
Geylang, Singapore Anradus Pte Ltd Full timeIndustry/ Organization Type: Engineering/ Security Systems Installation - Position Title**:Call Centre Support/ Call Centre Agent**: - Working Location: Ubi - Working Hours: 4 days a week (12 hours day/ night shift) - Salary Package: Basic salary up to $2,500 - Duration: 1-year contract (Renewable) **Key Responsibilities** - To call inbound customers and...
-
Call Centre Agent
2 days ago
Geylang, Singapore Pinnacle Credit Services Pte Ltd Full time**PINNACLE CREDIT SERVICES PTE LTD** Member of ACA International The Association of Credit and Collection Professionals **CALL CENTRE AGENTS** **Responsibilities**: - Collection of over-due accounts via phone calls - Reminder call to customers for payment and follow-up on over-due accounts - Perform administrative duties, payment arrangements and...
-
Call Centre Agent
2 weeks ago
Geylang, Singapore Pinnacle Credit Services Pte Ltd Full time**PINNACLE CREDIT SERVICES PTE LTD** Member of ACA International The Association of Credit and Collection Professionals **CALL CENTRE AGENTS** **Responsibilities**: - Collection of over-due accounts via phone calls - Reminder call to customers for payment and follow-up on over-due accounts - Perform administrative duties, payment arrangements and...
-
Call Centre Officer
14 hours ago
Geylang, Singapore Kah Motor Co Sdn Bhd (HONDA) Full timeJob Responsibilities - To attend to customers’ phone enquiries and calls deployment - To provide service reservations - To coordinate breakdown site services for customers - To update customers’ database in system - To perform other ad-hoc duties as assigned Job Requirements - Minimum GCE ‘N’ /’O’ level or equivalent. - Service-oriented...
-
Customer Service Officer
14 hours ago
Geylang, Singapore TIMES24 SINGAPORE PTE LTD Full timeTo stay relevant in today’s fast-changing and technologically advanced world, we believe in investing in and empowering our employees for personal growth and the Company’s success. At TIMES24, our recruitment process is fair and transparent to provide all applicants an equal opportunity to be part of us. **What’s in it for you?** Employees are...
-
Call Centre Agent
2 weeks ago
Geylang, Singapore Pinnacle Credit Services Pte Ltd Full time**We (Pinnacle Credit Services) are hiring Call Centre Service Agents to join our team.** - **Location: Aljunied**: **Salaries and Benefits**: - Confirmation incentives of $150 upon confirmation - Annual Leave / Birthday Leave / Childcare Leave / Maternity / Paternity Leave - Medical coverage provided - 5 Days (Mon-Fri) - Incentive for staff...
-
Immigration Call Consultant
2 weeks ago
Geylang, Singapore A1 Immigration Consultancy Private Limited Full time**Basic: $2.5k + high commission!!!** **Responsibilities**: - Responsible for individual KPI - Perform call consultation and secure appointments with prospects - Achieve monthly targets - Engage and establish relationship with prospects from daily assigned pool of leads - Maintain a high standard of professionalism and service during call and text with...