Call Centre Agent

3 days ago

Geylang, Singapore Connect Centre Pte Ltd Full time

**Responsibilities**:

- Handle customer service hotline and provide first level of support
- Provide quality customer service transactions.
- Listen, probe and question in order to clarify and understand customer needs
- Gather client and partner feedback to enhance customer experience
- Any other ad-hoc tasks assigned

**Requirements**:

- O Level and above
- Experience in working in healthcare industry would be preferred
- Able to multitask
- Able to commit to office hours desk-bound (8.30am to 5.30pm from Mondays to Fridays and 8.30am to 1pm on Saturdays)
- Able to commit 44-hours of work a week
- Open to be moved to shift work (details will be discussed during the interview)

**Additional Information**:

- Monthly basic salary ranges from $2,000 to $2,200
- Incentives provided for good performance
- Training is provided
- 12 weeks probation
- Confirmation increment depending on performance during probation
- Workplace location is close proximity to Macpherson and Ubi MRT station

**Job Types**: Full-time, Permanent

Pay: $2,000.00 - $2,200.00 per month

Schedule:

- Day shift
- Monday to Friday

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Healthcare: 1 year (preferred)

**Location**:

- Singapore 408705 (preferred)

Work Location: In person

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