Call Centre Agent #56115

**PINNACLE CREDIT SERVICES PTE LTD** Member of ACA International The Association of Credit and Collection Professionals **CALL CENTRE AGENTS** **Responsibilities**: - Collection of over-due accounts via phone calls - Reminder call to customers for payment and follow-up on over-due accounts - Perform administrative duties, payment arrangements and...

**Responsibilities**: - Handle customer service hotline and provide first level of support - Provide quality customer service transactions. - Listen, probe and question in order to clarify and understand customer needs - Gather client and partner feedback to enhance customer experience - Any other ad-hoc tasks assigned **Requirements**: - O Level and...

Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance. - Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved. - Enter details of all the interactions accurately in the designated interaction management system. - Maintain good soft skills throughout their interactions with...

As a Customer Service Officer, you act as the first point of contact for customers to resolve or escalate issues for resolution. You also perform administrative support to ensure smooth delivery of operations. **Roles and Responsibilities** - Check and monitor CCTVs for discrepancies, system issues and incidents. - Obtain and evaluate all relevant...

Job Responsibilities - To attend to customers’ phone enquiries and calls deployment - To provide service reservations - To coordinate breakdown site services for customers - To update customers’ database in system - To perform other ad-hoc duties as assigned Job Requirements - Minimum GCE ‘N’ /’O’ level or equivalent. - Service-oriented...

Work closely with stakeholders to achieve desired service levels and deliver positive customer experience. - Highlight gaps in proficiency and/or knowledge of TLs and CCS. - Oversee the Contact Centre operations and ensure resources are available to meet Key Performance Indicators (KPIs) (including targeted performance levels and target service levels as...

**Responsibilities**: - Respond and perform problem resolution, escalation and/or closure of incident including problem analysis and identification of the source of the problem; - Provide incident report and status update within twenty-four (24) hours or escalate the problem to the next level if it cannot be resolved within the specified time as defined in...

To stay relevant in today’s fast-changing and technologically advanced world, we believe in investing in and empowering our employees for personal growth and the Company’s success. At TIMES24, our recruitment process is fair and transparent to provide all applicants an equal opportunity to be part of us. **What’s in it for you?** Employees are...

Description Job Description: Execute end-to-end calling of quotation process including review of documents, evaluation and award. Provide full contract administration support (post contract award), including management of Security Instruments, maintenance of records in Supplier Relations Management (SRM) system etc Preparation/Management of documents...

Job Description: Execute end-to-end calling of quotation process including review of documents, evaluation and award. Provide full contract administration support (post contract award), including management of Security Instruments, maintenance of records in Supplier Relations Management (SRM) system etc Preparation/Management of documents (including return...