Customer Service Officer
2 days ago
Leading Utilities Group company
Duration: 12 months extendable/convertible, up to 3 months bonus per year
Working Location: Kallang Sector
Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)
Job Responsibilities
· Manage customer's enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction
· Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)
· Ensure productivity and quality standards are met
· Other ad-hoc duties as assigned
Job Requirements
· At least 1 year of experience in contact centre handling voice and/or non-voice channels
· Strong customer service skills
· Excellent communication, written and interpersonal skills
· Ability to work independently while being a cohesive team member
Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.
Contact number:
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PERSOL Singapore Pte Ltd
• UEN No E
• EA License No. 01C4394
• Reg.
• R
• Bertram Lee Kian Hui
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