Customer Service Officer

2 days ago


Geylang, Singapore Agape Connecting People Pte Ltd Full time

Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
- Deliver high quality customer care service at all times.
- Provide timely escalations of requests and adequate technical support where necessary.
- Ensure daily and monthly KPIs are met and exceeded.
- Manage all incoming calls for enquiries, requests, and technical support.
- Be proactive to urgent/emergency situations in accordance to product/service guidelines.
- Take initiative and assist teammates in need, where possible. Eg. Language barrier with customer.
- Support other responsibilities that may be assigned from time to time.

**Requirements**:
At least 6 months of call center experience

5 days work-week

**Salary**: $2,200.00 - $2,600.00 per month

Schedule:

- Day shift
- Holidays
- Late shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

**Education**:

- GCE 'O' Level or GCE 'N' Level (preferred)

**Experience**:

- Call center: 2 years (preferred)

Work Location: One location



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