Customer Service Staff
7 days ago
SOON SAN LOGISTICS SERVICES PTE. LTD. is hiring a Full time Customer Service Staff role in Geylang, Singapore. Apply now to be part of our team.
Requirements for this role:
- Looking for candidates available to work:
- Mon morning
- Mon afternoon
- Tue morning
- Tue afternoon
- Wed morning
- Wed afternoon
- Thu morning
- Thu afternoon
- Fri morning
- Fri afternoon
- Sat morning
- Sat afternoon
Job Summary
The Customer Service Officer is responsible for providing excellent support and service to customers by handling inquiries, processing orders, and resolving issues in a professional and efficient manner. The role requires strong communication skills, attention to detail, and a proactive approach to ensuring customer satisfaction and operational excellence.
Key Responsibilities
1. Customer Support and Communication
- Serve as the primary point of contact for customer inquiries via phone, email, or in person.
- Provide accurate product and service information to customers.
- Handle and resolve customer complaints or issues promptly and professionally.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Order Management
- Process customer orders, quotations, and invoices accurately and in a timely manner.
- Coordinate with internal departments (Sales, Logistics, Finance) to ensure smooth order fulfilment.
- Monitor delivery schedules and update customers on order status.
3. Administrative and Reporting Duties
- Maintain proper records of customer interactions, transactions, and feedback.
- Prepare regular reports on customer service activities and performance metrics.
- Support internal process improvement initiatives related to customer experience.
4. Relationship Management
- Build and maintain strong relationships with key customers and stakeholders.
- Follow up with customers post-service to ensure satisfaction and identify areas for improvement.
- Assist in customer retention and loyalty initiatives.
Qualifications and Requirements
- GCE 'O' Level / Diploma in Business Administration, Customer Service, or related field.
- At least 1–3 years of relevant experience in customer service or sales support (experience in logistics, trading, or distribution sectors is an advantage).
- Proficient in MS Office (Word, Excel, Outlook); knowledge of ERP systems is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills, with a customer-focused mindset.
- Able to work independently as well as collaboratively in a team environment.
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