Customer Service Staff

7 days ago

Geylang, Singapore SOON SAN LOGISTICS SERVICES PTE. LTD. Full time $30,000 - $60,000 per year

SOON SAN LOGISTICS SERVICES PTE. LTD. is hiring a Full time Customer Service Staff role in Geylang, Singapore. Apply now to be part of our team.

Requirements for this role:

  • Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Tue morning
  • Tue afternoon
  • Wed morning
  • Wed afternoon
  • Thu morning
  • Thu afternoon
  • Fri morning
  • Fri afternoon
  • Sat morning
  • Sat afternoon

Job Summary

The Customer Service Officer is responsible for providing excellent support and service to customers by handling inquiries, processing orders, and resolving issues in a professional and efficient manner. The role requires strong communication skills, attention to detail, and a proactive approach to ensuring customer satisfaction and operational excellence.

Key Responsibilities

1. Customer Support and Communication

  • Serve as the primary point of contact for customer inquiries via phone, email, or in person.
  • Provide accurate product and service information to customers.
  • Handle and resolve customer complaints or issues promptly and professionally.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

2. Order Management

  • Process customer orders, quotations, and invoices accurately and in a timely manner.
  • Coordinate with internal departments (Sales, Logistics, Finance) to ensure smooth order fulfilment.
  • Monitor delivery schedules and update customers on order status.

3. Administrative and Reporting Duties

  • Maintain proper records of customer interactions, transactions, and feedback.
  • Prepare regular reports on customer service activities and performance metrics.
  • Support internal process improvement initiatives related to customer experience.

4. Relationship Management

  • Build and maintain strong relationships with key customers and stakeholders.
  • Follow up with customers post-service to ensure satisfaction and identify areas for improvement.
  • Assist in customer retention and loyalty initiatives.

Qualifications and Requirements

  • GCE 'O' Level / Diploma in Business Administration, Customer Service, or related field.
  • At least 1–3 years of relevant experience in customer service or sales support (experience in logistics, trading, or distribution sectors is an advantage).
  • Proficient in MS Office (Word, Excel, Outlook); knowledge of ERP systems is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving skills, with a customer-focused mindset.
  • Able to work independently as well as collaboratively in a team environment.

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