Customer Service

4 days ago

Geylang, Singapore KYSON SG APPLIANCES PTE. LTD. Full time

As a Admin, your primary responsibility is to ensure the smooth scheduling of customer installations and handle inquiries from existing and potential customers. You will play a crucial role in delivering exceptional customer service and maintaining positive relationships with clients. This position involves a combination of administrative tasks and direct communication with customers to address their needs and concerns effectively.

Key Responsibilities:

- Schedule customer installations according to availability and prioritize appointments based on urgency and customer requirements.
- Coordinate with installation teams to ensure timely arrival and completion of installations, resolving any scheduling conflicts that may arise.
- Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company's CRM system.
- Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
- Stay updated on product knowledge and company policies to provide accurate information to customers and ensure compliance with company standards.
- Proactively identify opportunities to enhance customer service processes and contribute to the continuous improvement of service delivery.

Job Requirements:

- Prior experience in a customer service or administrative role, preferably in a related industry such as telecommunications, utilities, or technology.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
- Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Problem-solving abilities and a customer-focused mindset, with a proactive approach to addressing customer needs and resolving issues.
- Proficiency in using computer software, including Microsoft Office suite and CRM systems, to maintain accurate records and communicate with customers.
- Flexibility to work a 5.5-day week, with regular working hours from 9:00 am to 6:00 pm, and occasional overtime or weekend shifts as needed.
- A positive attitude and a willingness to learn and adapt to new processes and technologies.
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Pay: $2,200.00 - $2,500.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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