Customer Service Officer

**Company Description**

QSS Safety Products is a safety solutions provider for the workplace and household with a comprehensive range of protective equipment that conforms to major quality standards. Established in 1960, QSS is committed to safety and has won numerous awards and garnered the trust of clients from all over Asia, as well as the UAE, Fiji, and Spain. Our vision is to be Asia's most reputed comprehensive safety solution provider for the workplace and household.

**Overall Objectives**

Maintain the highest level of customer satisfaction based on business interest and administration. Deliver customer service support to internal and external overseas & local customers to ensure overall customer satisfaction. Promptly process all enquiries, orders, and customer complaints with solutions and company interest.

**Core Responsibilities**
- To manage and be attentive to priority overseas sales matters and after-sales service. Provide strong support to business development in achieving business development sales targets and higher growth.
- To handle daily inbound calls efficiently to promote customer care and to help customers resolve their queries.
- To handle walk-in customer enquiries in an ethical and informative way to promote QSS’s products, and process the necessary document required.
- To make tele-sales calls from the company database periodically to promote QSS products. Otherwise, support the field sales team by channel quotations to clientele upon their request.
- To liaise priority with overseas customers and shipping agencies, prepare and process sales orders, shipping documents and other related documents to complete the shipment.
- Coordinate sales activities with overseas customers and the other relevant departments to ensure prompt and accurate delivery of goods.
- To develop a good rapport with overseas and local customers, be knowledgeable of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude.
- To give appropriate, relevant and accurate information to customers. Advise and update customers on inventory, packaging and delivery schedules.
- To be proactive in returning all phone calls and updating any request made by the customers into the system to complete the task without fail.
- Updating of new and required information given by customers such as new product purchase, change of address, person in charge, etc. To ensure an accurate record of required customer information in the system.
- Any other ad-hoc duties assigned by the immediate manager.

**Job Requirements**
- 'O' level in any discipline or relevant experience in sales and marketing.
- Minimum 3 years working experience in the customer service industry.
- Good interpersonal skills and customer service orientated.
- Competent in Microsoft Office
- Efficient for both English and Mandarin.
- Excellent communication skills and ability to work independently or with minimum supervision.
- Analytical, creative and good problem-solving skills
- A good Team player.

**Key Deliverables**
- Perform customer service efficiently and effectively. Maintain a higher level of customer satisfaction.
- Analyze and rectify customer concerns using established procedures, and devise programs to improve on existing customer service to the customer before the company's interest.
- Attentive to customer’s complaints, and needs and providing the best knowledge solution.

If you are interested, please submit your resume with your expected salary through the submission link.

What are the advantages of working for our company?
- Opportunity for Training and Career Growth
- Harmonious Culture and Working Environment
- Performance recognition rewards
- Team-bonding activities
- And many more

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $3,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person