Customer Service Representative

2 days ago

West Region, Singapore Akzo Nobel Paints (Singapore) Pte Ltd Full time $40,000 - $80,000 per year
Location: Tuas South

Transport pick-up provided at designated MRT; Lunch provided.


Key Accountabilities


• Responsible and accountable for Project orders - Full spectrum end to end processes from PO receipt to final delivery.

• Ensure efficiency and accuracy for overall order processing from order receipt, and fulfilments to shipment; attending to internal and external customers' WhatsApp during office hours and after office hours if any.

• Raises issues in delivery and/or document processes with respective function teams.

Key Activities


• Manage customer order issues by constantly working closely with counterparts in Sales, Logistics, Planning, Transporter, and Invoicing teams to make necessary rectifications.

• Track and follow up on orders supplied locally.   (OBD push till final delivery)

• Liaise with the supply/demand team to arrange inward supply for projects required. 

• Manage goods return from customers as per company policies and guidelines.

• Manage and clear backlog through regular weekly review and change and update RDD Daily.

• Ensure delivery of key projects and new product development plan

• Monitor project milestones against a timeline and identify gaps and remedy actions including scheduling of project meetings, preparation of agendas, document meeting minutes, and track actions.

• Provide regular and timely progress updates to project customers.


• Maintain PMO process governance with periodic checks on compliance.

• Ensure that all aspects of a project are organized and in conformance with the timeline and deliverables requirements.

• Develop and maintain a project performance database that tracks overall progress and achievement of milestones.

• Assign and monitor resources effectively to boost project efficiency and maximize deliverables output.

• Report project risks and outcomes to appropriate management channels, and escalate issues according to the project work plan.


• Prepare portfolio dashboards and reports for management review.

• Assists and supports in ad hoc tasks relating to order processing and process improvement when required.

• Adheres to all applicable corporate as well as site policies/procedures regarding personal conduct/HS&E standards and acts in compliance with all regulations.

Experience


• Min. GCE N/O Level, with three or more years of experience in customer service and order management in Marine or Coatings industry preferred

• Able to work in a very fast-paced environment

• Experience in coordinating teams and clients 

• Proven success in a corporate setting, working with CS team, logistic, planner / demand and commercial team

• Knowledge of Microsoft Office

• Knowledge of SAP (SD & PM) system – run reports and updates orders 

• Possesses problem-solving skills independently and a deadline-oriented ability to work under pressure within a tight timeline.

• Good communication and interpersonal skills 

• A good team player who can work independently with minimum supervision.

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