
Customer Service Associate
4 days ago
About the Role
We're looking for a driven and detail-oriented individual to join our Driver Operations team. As an Associate, you'll support day-to-day frontline operations, ensuring service quality and platform integrity.
What You'll Do
- Respond to Driver Partner enquiries and disputes through professional business writing and phone communication
- Conduct performance coaching calls with Driver Partners who have breached platform policies, balancing empathy with firmness
- Act as a liaison between Driver Partners and Users, investigating disputes and ensuring fair resolution
- Enforce service and safety standards through appropriate disciplinary actions
- Track, analyze, and report on operational data using Excel or Google Sheets
- Support the continuous improvement of workflows, SOPs, and reporting processes
- Collaborate with internal teams (e.g., Legal, Marketing, Anti-Fraud) to ensure policy compliance and platform integrity
- Prepare and submit incident reports to authorities in accordance with regulatory requirements
What We're Looking For
- Diploma or higher in Business or related field
- Proficient in Microsoft Excel or Google Sheets; comfortable learning new tools
- Fluency in English and Mandarin is required, as the role involves communication with Mandarin-speaking Driver Partners
- Excellent written and verbal communication skills, with strong business writing acumen
- Analytical thinker with attention to detail
- Able to be firm yet empathetic when handling challenging situations
- Resilient, adaptable, and thrives in a fast-paced environment
-
Customer Service Associate
4 days ago
West Region, Singapore Pacific Integrated Logistics Pte Ltd Full time $40,000 - $60,000 per yearCompany DescriptionPacific Logistics Group (PLG), founded in 2000, has grown from a modest freight forwarding company to a leading logistics provider with over 200 employees across Asia and Europe. Operating in 15 locations across 10 countries, we offer customized and cost-effective integrated logistics solutions. Our 1.3 million square feet of logistics...
-
Customer Service Associate
4 days ago
Tuas, West Region, Singapore Pacific Logistics Group Full time $40,000 - $80,000 per yearRole DescriptionThis is a full-time on-site role for a Customer Service Associate located in Tuas (company transport is provided to and from Joo Koon MRT station). The Customer Service Associate will be responsible for handling customer inquiries, providing high-quality customer support, and ensuring customer satisfaction.Location: 31 Tuas South Link 4,...
-
Associate, Customer Service
3 days ago
Jurong East, Singapore DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. DSV is a global supplier of transport and logistics services number four biggest in the world. We have offices in more than 80 countries all over the world and an...
-
Sales & Service Associate (On)
4 days ago
East Region, Singapore G3 (SG) Pte Ltd. Full time $40,000 - $60,000 per yearWho We AreOn is a global leader in performance running and lifestyle footwear, known for Swiss-engineered innovation and a passion for movement. Our flagship store in Singapore is a dynamic retail destination that offers an immersive shopping experience for both travellers and locals.Role ObjectiveWe are seeking Sales & Service Associates and Senior Sales &...
-
Passenger Services Associate
4 days ago
East Region, Singapore SATS Ltd. Full time $30,000 - $40,000 per yearAbout SATS Ltd.SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities...
-
Customer Service Officer
4 days ago
North-East Region, Singapore Tien Hsia Language School Full time $3,000 - $4,000 per yearResponsibilities:General Adminstration workHandle and process all enrolments and registrationHandle & follow-up customers' enquiresAssist in daily school operations and any ad-hoc duties as assignedRequirements:Diploma & aboveCustomer Service-oriented, patience and able to handle children.Able to work in weekdays evening, weekends and public holidayMust be...
-
Customer Service Associate
12 hours ago
North-East Region, Singapore SATS Ltd. Full time $104,000 - $130,878 per yearSign-on bonus of $5,000Salary up to $3,000Shift work is required for this positionJob DescriptionChecking in of passengers to boarding of flights.Greeting passengers upon arrival and ensuring a smooth departure process.Handling flight disruptions, providing recovery assistance to affected passengers.Handle lost and found baggageAirline Weight &...
-
Marketing & Customer Service Associate
2 weeks ago
North-East Singapore Emprego SG Full time**Location** Singapore, North East **Job Type** **Salary** $2,200 - $2,800 Per Month **Date Posted** 3 hours ago Additional Details **Job ID** 112725 **Job Views** 1 **Job Description**: Roles & Responsibilities Job Title: Customer Service & Marketing Executive Reports to: General Manager About Company: U-like is a Household Goods Provider and...
-
Repair Services Associate, II
4 days ago
East Region, Singapore ZEBRA TECHNOLOGIES ASIA PACIFIC PTE LTD Full time $40,000 - $60,000 per yearOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our...
-
Customer Financial Services Rep
2 days ago
East Singapore FEDERAL EXPRESS (SINGAPORE) PTE LTD Full time**Location** Singapore, East **Job Type** Permanent **Salary** $2,620 - $3,690 Per Month **Date Posted** 2 hours ago Additional Details **Job ID** 135232 **Job Views** 1 **Job Description**: Roles & Responsibilities Job Description & Requirements Job DescriptionJob DescriptionEducation: Secondary education (O’Level or Form 5) or equivalent...