
Customer Relations Officer
2 days ago
Overview of the Role:
The Customer Relations Officer is dedicated to providing exceptional service to patients and visitors, ensuring a pleasant and seamless experience within the hospital. This role involves addressing inquiries, assisting with various needs, and following up on inpatient service feedback to bridge any service gaps.
Work Location: Mount Elizabeth Novena Hospital
Responsibilities would include, but not be limited to, the following:
- Assist and Guide: Provide directions and assist with inquiries at the Concierge counter,ensuring a smooth and pleasant experience for patients and visitors.
- Safety and Accuracy: Ensure patient safety by correctly transporting patients to their roomsand providing efficient service throughout their stay.
- Enhance Patient Experience: Visit patients, offer assistance, record feedback, and performappropriate service recovery to address any issues.
- Follow-up and Coordination: Follow up on feedback, manage inquiries, ensure smooth trafficflow in the lobby, and coordinate patient transportation and limousine pick-up.
- Administrative Duties: Prepare ward visitation reports, maintain records of hospital tours,and circulate the daily VVIP list.
- Operational Support: Ensure service stations are properly manned, punctuality ismaintained, and assist in various projects and events as needed.
Skills & Knowledge
- Preferably with prior experience in customer service, hospitality, or a similar role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability multi-task and work in a fast-paced environment to handle stressful situations with composure
- Empathy and a genuine desire to assist patients and their families.
- Team player with ability to work independently
Working Hours:
- AM:
- PM:
- NIGHT:
5 day work week, 42 hours maximum. Rostered to work on weekdays, weekends and PHs.
-
Customer Relations Officer
2 weeks ago
Central Region, Singapore SAFRA National Service Association Full time $30,000 - $40,000 per yearMain / Key Responsibility(ies)Operations in slot machine rooms.Ensuring security measures are in place, regulations and house rules are adhered to.Responsible for internal and external audits.Meeting targets relating to slot machine revenue.Requirements:Minimum with Secondary School qualifications.Specializing in Customer Service or related experience would...
-
Central Region, Singapore KIDS INTERVENTION SPECIALISTS PTE. LTD. Full time $30,000 - $60,000 per yearThe SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.RoleAs a Service Relation Officer, you will be the first point of contact for telephone,...
-
Call Center Customer Relation Officer
2 days ago
Central Region, Singapore LHN Group Pte Ltd Full time $35,000 - $45,000 per yearCompany DescriptionLHN Parking is a leading Service Provider in managing parking assets in Singapore. Through innovative solutions, including mobile applications, web-based software, and digital parking systems, we deliver excellent returns on investments for many asset owners. Our technology-driven approach ensures operational efficiency and superior...
-
Customer Relations Officer, Call Centre
2 days ago
Central Region, Singapore SimplyGo Pte Ltd Full time $40,000 - $60,000 per yearAbout the role SimplyGo Pte Ltd is looking for a customer-focused and service-oriented Customer Relations Officer to join our call centre team. In this full-time role, you will be the first point of contact for our commuters, handling a variety of queries via inbound calls, emails, and follow-up communications. Your ability to deliver timely and effective...
-
customer relations officer
2 days ago
West Region, Singapore SCT CONSTRUCTION PTE LTD Full time $40,000 - $60,000 per yearAddress inquiries and public feedback related to project site activities and the environments.-Foster positive relationships with residents to work closely with the relevant parties.-Conduct regular on-site visits to residents'units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.Arrange...
-
Customer Relations Executive
2 days ago
Central Region, Singapore Kinokuniya Book Stores of Singapore Pte Ltd Full time $40,000 - $80,000 per yearThe JobCustomer Service & Support· Act as the primary point of contact for customer enquiries, requests and feedback, across all platforms, ensuring prompt and professional responses.· Provide accurate information on company's products, services, promotions, and policies.· Manage service recovery efforts and ensure thorough follow-up until issues...
-
Service Relations Officer
2 days ago
Central Region, Singapore KIDS INTERVENTION SPECIALISTS PTE. LTD. Full time $32,000 - $40,000 per yearThe SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.Service Relations OfficerAs a Service Relation Officer, you will be the first point of...
-
Guest Relations Officer
2 days ago
Central Region, Singapore Straitdeer Pte. Ltd. Full time $40,000 - $60,000 per yearAbout Bitdeer:Bitdeer Technologies Group (Nasdaq: BTDR) is a world-leading technology company for Bitcoin mining. Bitdeer is committed to providing comprehensive computing solutions for its customers. The Company handles complex processes involved in computing such as equipment procurement, transport logistics, datacenter design and construction, equipment...
-
Customer Relations Manager
2 weeks ago
Central Region, Singapore SINGRASS Full time $80,000 - $120,000 per yearCompany OverviewSINGRASS is a Singapore-headquartered eco-tech company pioneering Indoor Smart Eco Systems (ISES) that integrate hydroponic leafy vegetables, smart sensing, and aesthetic design to purify indoor air and enhance well-being. Our solutions contribute to the Singapore Green Plan 2030 and the "30 by 30" food security vision, offering innovative...
-
public relations officer
2 weeks ago
Central Region, Singapore PACIFIC HOSPITALITY PTE. LTD. Full time $60,000 - $80,000 per yearJob SummaryWe are seeking a skilled and motivated Public Relations Officer to join our team. As a Public Relations Officer, you will be responsible for managing and enhancing the public image and reputation of our organization. You will develop and execute effective communication strategies, build relationships with key stakeholders, and handle media...