
customer relations officer
2 days ago
- Address inquiries and public feedback related to project site activities and the environments.
-Foster positive relationships with residents to work closely with the relevant parties.
-Conduct regular on-site visits to residents'units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.
- Arrange water ponding test (where applicable).
-Send reminders and/or make calls to residents prior to the commencement
of internal work (3 Days Reminder Calls).
-Coordinate with Supervisor, Sub-con representatives, RTO and residents
for necessary appointments and follow-up (where applicable).
-Maintaining proficiency in the latest HIP Information Centre System (HICS) and
and staying updated on changes.
-To update and complete all the HICS records within 1 month from the completion
of the toilet upgrading works and EASE 2.0 for each block.
-Assist administrative and Data processing and programming (UBS) paperwork.
-disseminate information & handle resident complaints/feedback.
-Other ad-hoc duties as assigned by the Customer Relations Officer and/or management.
Job Requirements
- O level or Diploma in related fields
- 2 to 4 years relevant experience
- Good communication skills.
- Able to work independently
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