customer relations officer

3 days ago

West Region, Singapore SCT CONSTRUCTION PTE LTD Full time $104,000 - $130,878 per year
  • Address inquiries and public feedback related to project site activities and the environments.

-Foster positive relationships with residents to work closely with the relevant parties.

-Conduct regular on-site visits to residents'units for activities such as condition surveys, handing over units with the completed internal work and/or appointments made.

  • Arrange water ponding test (where applicable).

-Send reminders and/or make calls to residents prior to the commencement

of internal work (3 Days Reminder Calls).

-Coordinate with Supervisor, Sub-con representatives, RTO and residents

for necessary appointments and follow-up (where applicable).

-Maintaining proficiency in the latest HIP Information Centre System (HICS) and

and staying updated on changes.

-To update and complete all the HICS records within 1 month from the completion

of the toilet upgrading works and EASE 2.0 for each block.

-Assist administrative and Data processing and programming (UBS) paperwork.

-disseminate information & handle resident complaints/feedback.

-Other ad-hoc duties as assigned by the Customer Relations Officer and/or management.

Job Requirements

  • O level or Diploma in related fields
  • 2 to 4 years relevant experience
  • Good communication skills.
  • Able to work independently

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