Customer Relations Manager
3 days ago
• Handle the disputes, dealing directly with consumers over the telephone, email, through face to face and online channels.
• Seek to achieve an amicable resolution for both parties through negotiation and mediation sessions in a timely manner.
• Ensure proper filing and prompt closure of all feedbacks / complaints.
• Generation of statistics for management reporting.
• Review and analysis of complaint trends and figures.
• Coordination of mediation with consumers
• Support and participate in customer satisfaction and initiatives.
• Other projects and duties as assigned by Management.
Requirements:
• Diploma or Degree from a recognized tertiary institution.
• Possess strong communication, diplomacy and negotiation skills. Ability to speak more than one language is preferred.
• Possess strong writing skills.
• Possess sound judgement, analytical thinking and problem-solving skills.
• Meticulous, well-organized and able to handle pressure effectively.
• Keen interest and/or experience in dispute resolution will be an advantage.
• Competence and experience in Microsoft Office, especially Microsoft Excel (Pivot table) will be an advantage.
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