Customer Relations Manager

3 days ago


West Region, Singapore Private Advertiser Full time $4,000 - $6,000 per year


• Handle the disputes, dealing directly with consumers over the telephone, email, through face to face and online channels.

• Seek to achieve an amicable resolution for both parties through negotiation and mediation sessions in a timely manner.

• Ensure proper filing and prompt closure of all feedbacks / complaints.

• Generation of statistics for management reporting.

• Review and analysis of complaint trends and figures.

• Coordination of mediation with consumers

• Support and participate in customer satisfaction and initiatives.

• Other projects and duties as assigned by Management.

Requirements:

• Diploma or Degree from a recognized tertiary institution.

• Possess strong communication, diplomacy and negotiation skills. Ability to speak more than one language is preferred.

• Possess strong writing skills.

• Possess sound judgement, analytical thinking and problem-solving skills.

• Meticulous, well-organized and able to handle pressure effectively.

• Keen interest and/or experience in dispute resolution will be an advantage.

• Competence and experience in Microsoft Office, especially Microsoft Excel (Pivot table) will be an advantage.


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