Customer Relations Manager

2 weeks ago

Central Region, Singapore SINGRASS Full time $60,000 - $80,000 per year

Company Overview

SINGRASS is a Singapore-headquartered eco-tech company pioneering Indoor Smart Eco Systems (ISES) that integrate hydroponic leafy vegetables, smart sensing, and aesthetic design to purify indoor air and enhance well-being. Our solutions contribute to the Singapore Green Plan 2030 and the "30 by 30" food security vision, offering innovative ESG-aligned systems for schools, offices, hotels, and urbanliving environments.

Key Responsibilities

As a Customer Relationship Manager at SINGRASS, you will take on a hybrid role that blends corporate sales, account management, and ESG consulting. The remuneration package is basic pay plus commission.

  1. Sales & Business Development

  2. Identify and acquire new B2B customers across sectors such as education, hospitality, corporate offices, and public institutions.

  3. Present SINGRASS's ISES as an ESG-aligned indoor air quality and sustainability solution, tailored to each client's needs.

  4. Lead the end-to-end sales process including proposal, pricing, and contract closure.

  5. Customer Engagement & Account Management

  6. Build and maintain long-term partnerships with key clients through regular communication, reviews, and service optimization.

  7. Act as the main liaison between clients and internal departments (R&D, Installation, Maintenance).

  8. Upsell and cross-sell system upgrades, maintenance plans, and new solutions.

  9. Project & Service Coordination

  10. Conduct on-site indoor air quality (IAQ) assessments using our proprietary tools.

  11. Manage project timelines, installations, and deployment of ISES systems in coordination with the operations team.

  12. Ensure service delivery quality and resolve post-sales inquiries effectively.

  13. Market Outreach & ESG Advocacy

  14. Represent SINGRASS at sustainability exhibitions, trade shows, and industry forums.

  15. Engage with government bodies, schools, and NGOs to promote indoor ecological systems and drive ESG compliance.
  16. Contribute to ecosystem education and awareness through campaigns, seminars, and client demonstrations.

Qualifications & Requirements

  • Minimum 1 years of experience in corporate sales, or business development, preferably in ESG, sustainability, built environment, or indoor hydroponics solutions.
  • Strong communication and presentation skills, with the ability to articulate complex value propositions to diverse stakeholders.
  • Self-starter with strong project management skills; able to thrive in a dynamic, cross-functional startup environment.
  • Proficient in Microsoft Office and CRM tools; prior experience in Salesforce is a plus.
  • Bilingual in English and Mandarin to support multilingual client base across Asia.
  • Diploma or Bachelor's Degree in Business, Environmental Science, Sustainability, or related fields.

Why Join SINGRASS?

Be part of a mission-driven team redefining indoor ecological design and health-focused spaces.

Contribute to tangible ESG outcomes across industries.

Work in a flat, entrepreneurial organization with strong regional and global growth plans.

Enjoy uncapped commissions, performance bonuses, and a collaborative team culture

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