Customer Relations Officer

2 weeks ago

West Region, Singapore Progressive Builders Pte Ltd Full time $40,000 - $60,000 per year

The CRO's duties and responsibilities shall include but not limited to:

  • Attend to and resolve residents' feedback and complaints promptly.
  • Arrange for site inspections.
  • Draft and reply to residents' feedback/queries and message.
  • Ensure proper documentation/recordings of defects, including both hardcopy/on-line submissions.
  • Coordinate with site team and subcontractors to resolve issues.
  • Manage all resident interactions professionally, ensuring excellent customer service.
  • Any other duties as assigned from time to time.

Job Requirements:

  • GCE "O" Level or Nitec Certificate with at least 5 subjects passed.
  • Possess WSQ Certificate in Service Excellence (Level 1) Certification, or equivalent is an added advantage.
  • At least 2 Year(s) of HDB working experience in the related field is required for this position.
  • Independent and good team player.
  • Ability to manage the public relations with residents effectively.
  • Alternate Full Saturdays.

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