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Customer Support

2 weeks ago

Central Region, Singapore Delta Electronics Int'l (Singapore) Pte Ltd Full time $80,000 - $120,000 per year

Revenue Management & Rolling Forecast

  • Review monthly Profit & Loss (P&L) statements, investigate abnormalities, and ensure accuracy.
  • Analyze and report monthly Gross Profit (GP) by product line; circulate reports to Product Managers.
  • Verify revenue classification to ensure accurate booking under respective business categories.
  • Prepare and submit monthly rolling forecasts; analyze variances against prior submissions and highlight gaps.

Rebate & Financial Planning

  • Calculate estimated rebates prior to year-end and confirm sufficient accruals with Finance.
  • Estimate rebates for the upcoming year based on channel budget revenue; propose accrual percentages and prepare internal memos for approval.
  • Coordinate with Finance to ensure accruals are completed by January each year.
  • Perform Breakeven Revenue Calculations to support business planning, including analysis of fixed costs, variable costs, and contribution margins.
  • Prepare and submit monthly EMP reports.

Budgeting & Strategic Planning

  • Support budget preparation, including fixed assets, expenses, allocations, headcount, GP%, and P&L.
  • Manage rolling headcount adjustments across inter-country transfers.
  • Develop and deliver presentation materials for strategic and budget planning sessions.

Sales Operations & Forecasting

  • Provide weekly updates on estimated revenue for Singapore and Malaysia.
  • Support sales forecasting and monitor rolling submissions, highlighting key variances.
  • Coordinate with sales teams and management to align forecasts with strategic targets.

CRM, CRM Service & Customer Engagement

  • Monitor CRM progress updates for BP, SI, and SP; provide issue resolution guidance.
  • Participate in weekly CRM solution meetings and contribute comments in SMP.
  • Serve as CRM service seed trainer and primary contact for related issues.
  • Provide service quotations to customers, including verification of warranty status.
  • Act as primary contact window for SEA IABG Partner Management and partner-related matters.

Spare Parts & Service Management

  • Calculate and manage safety stock levels for spare parts.
  • Define and apply appropriate Return Material Authorization (RMA) types for various cases.
  • Act as the contact window for global service matters, including RMA cases, quality concerns, and training.

Meetings & Coordination

  • Organize key meetings, including monthly reviews, annual KPI reviews, strategy planning, budget planning, and ad hoc sessions.

System Implementation & Testing

  • Actively participate in system testing for new implementations, including SAP, CRM Service, and other platforms.

Qualifications

  • Bachelor's degree in Business Administration, Finance, Accounting, or related field; Master's degree preferred.
  • Proven experience in revenue management, financial planning, sales operations, or commercial operations.
  • Strong knowledge of P&L analysis, forecasting, rebate accruals, and CRM systems.
  • Proficiency in SAP, CRM platforms, and MS Office (Excel, PowerPoint).
  • Excellent analytical, organizational, and communication skills.
  • Ability to collaborate effectively across sales, finance, and operations functions in multiple countries.
  • Experience in spare parts/service management is an advantage.

Competencies

  • Financial & Business Acumen
  • Strategic Thinking & Planning
  • Cross-functional Collaboration
  • Attention to Detail & Accuracy
  • Problem-solving & Decision-making
  • Customer Engagement & Service Orientation
  • Sales Forecasting & Commercial Excellence