Consultant (ServiceNow)

2 weeks ago

West Region, Singapore Fujitsu Asia Pte Ltd Full time $60,000 - $120,000 per year

The Consultant will be providing ongoing support, enhancements, and maintenance of the ServiceNow platform post-implementation ("Day 2 operations"), ensuring stability, performance, and alignment with evolving business needs.

Responsibilities:

  • Maintain and enhance ServiceNow applications (ITSM, ITOM, HRSD, etc.) in line with customer requirements.
  • Perform bug fixes, minor enhancements, and platform configuration/customization (forms, workflows, catalog items, integrations).
  • Support incident, problem, and change management processes related to the ServiceNow platform.
  • Collaborate with business users, ServiceNow leads, and architects to translate requirements into technical solutions.
  • Ensure platform stability and compliance with best practices and governance standards.
  • Develop and maintain technical documentation for enhancements and changes.

Qualifications:

  • 2–4 years of hands-on ServiceNow development and configuration experience.
  • Proficiency in ServiceNow modules such as ITSM, Service Catalog, and integrations (REST/SOAP APIs).
  • Strong knowledge of JavaScript, Glide scripting, Flow Designer, and Service Portal development.
  • Experience supporting day-to-day ServiceNow operations and enhancements (not just greenfield implementations).
  • Familiarity with ITIL processes and working in managed service / support environments.
  • ServiceNow Certified System Administrator (CSA) required; additional certifications (e.g., ITSM, ITOM, HRSD) preferred.
  • Strong problem-solving skills and ability to work in a customer-facing support capacity.

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