ServiceNow Developer

2 weeks ago

Central Region, Singapore DXC Technology Singapore Pte Ltd Full time $90,000 - $120,000 per year

Responsibilities & Activities:


• Design, develop, and implement solutions using ServiceNow platform capabilities.


• Collaborate with multi-functional teams to gather and understand business requirements.


• Customize and configure ServiceNow applications based on business needs.


• Develop and maintain ServiceNow workflows, forms, scripts, and reports.


• Provide technical expertise and support for ServiceNow implementations.


• Assist senior consultants in gathering business requirements and translating them into technical  specifications for ServiceNow implementations.


• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management  processes.


• Participate in user acceptance testing (UAT) and assist with data migration activities.


• Develop basic reports and dashboards to visualize ServiceNow data and track key performance  indicators (KPIs)..


• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient  information flow.


• Establish and maintain data integrations to ensure accuracy and consistency.


• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.


• Ensure the organization is prepared for audits and regulatory inspections.

Experience & Competency:


• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).


• 5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.


• Strong understanding of Discovery, Service Mapping, and Event Management principles and best  practices.


• Experience in Observability a plus.


• Experience in configuring ServiceNow workflows and forms.


• Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI

actions, UI policies, script includes, workflows etc.


• Experience with User Management including groups, users, roles, ACLs, etc.


• Excellent problem-solving and communication skills.


• Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.


• Strong understanding of IT service management (ITSM) principles is a plus.


• Basic understanding of scripting languages (e.g., JavaScript) is beneficial.


• Excellent analytical and problem-solving skills.


• Strong communication, collaboration, and interpersonal skills.


• Ability to learn quickly and adapt to new technologies.


• Eagerness to learn and contribute to a fast-paced environment.

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