Associate Executive, Medical Concierge
5 days ago
Responsibilities:
- Serve as the main liaison for VVIP, VIP, and CIP patients, providing end-to-end, high-touch concierge service.
- Coordinate and facilitate medical appointments, procedures, admissions, and follow-ups in collaboration with clinical and non-clinical teams.
- Anticipate client needs and preferences to ensure care and service meet the highest standards.
- Manage logistics such as scheduling, transportation, documentation, and real-time communication with clients or their representatives.
- Handle sensitive and confidential information with professionalism and discretion.
- Respond promptly to PLC email and phone inquiries, including GP referrals.
- Assist clients with cost estimates, billing enquiries, insurance coordination, and payment processes.
- Maintain close communication with referring General Practitioners (GPs), providing updates on patient outcomes and care pathways.
Requirements:
- Diploma in Hospitality, Healthcare Administration, Business, or a related field.
- Client-facing experience.
- Strong organizational and multitasking skills with attention to detail.
- Demonstrated professionalism, discretion, and service excellence in handling high-profile clients.
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