Concierge & Membership Executive

2 weeks ago

Central Region, Singapore Workle Pte Ltd Full time $40,000 - $80,000 per year

Working location: Central

6 days work - 8-9 hours basis, 1 day off (Must be able to work shift & weekends)

Experience in dealing with high net worth clients

Seeking a Membership Executive to manage member services, reservations, and events while delivering premium customer experiences in a luxury environment.

Job Duties

  • Process new membership applications, update records, and ensure compliance with policies while safeguarding confidentiality.
  • Communicate with members on policies, events, promotions, and offerings through newsletters, invitations, and reminders.
  • Assist members with special requests, including reservations, private events, and tailored recommendations.
  • Address member concerns and feedback with professionalism, ensuring timely and satisfactory resolutions.
  • Manage membership fee collection, process payments, and maintain accurate financial records.
  • Promote member-exclusive events and engagement initiatives through targeted communications.
  • Identify opportunities to enhance the member experience and encourage participation in club activities.
  • Manage reservations for dining, events, and facilities, ensuring accuracy and up-to-date records.
  • Maintain detailed records of member interactions, statuses, and guest visits.
  • Ensure concierge and service areas reflect high standards of luxury, comfort, and cleanliness.

Requirements

  • Diploma or degree from preferably hospitality or related field.
  • Minimum 2 years' experience in hospitality, travel (airlines), or customer service roles.
  • Prior work experience in Singapore and/or APAC markets is essential.
  • Willing to work on weekends and public holidays.
  • Knowledge and experience in the luxury lifestyle industry is an advantage.

EA License No: 19C9611

EA Personnel Reg No: R Teng Wei Mun (Celest)

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