Senior, Associate Executive, Medical Concierge
5 days ago
Job Summary: Patient Liaison Executive
Location: Kent Ridge, Singapore (West Region)
Work Hours: Office Hours (8:30 AM – 6:00 PM)
Flexibility required for occasional weekend coverage during VIP/VVIP visits
Type: Full-Time
Status: Actively Reviewing – New Position
Qualifications & Experience
Education:
Diploma or Bachelor's Degree in one of the following disciplines:
- Hospitality
- Healthcare Administration
- Business
- Other related fields
Experience:
- Minimum 5 years in client-facing roles, preferably in healthcare, hospitality, or premium service environments
Salary Range:
- SGD 3,000 – 4,200
Key Responsibilities
- Act as the primary liaison for VVIP, VIP, and CIP patients, ensuring a seamless and personalized care journey
- Provide concierge-level service from pre-admission to post-discharge
Coordinate and manage:
Medical appointments, procedures, admissions, and follow-ups
- Logistics including scheduling, transport, documentation, and real-time communication
- Handle confidential patient information with utmost discretion
- Respond to inquiries via email and phone, including those from general practitioners (GPs)
- Support with treatment cost estimates, billing, and insurance matters
- Maintain communication with referring GPs regarding patient outcomes and services
- Work staggered hours, including weekends, based on client needs
Skills & Attributes
- Exceptional interpersonal and communication skills in English (additional languages are a plus)
- Strong written communication for professional correspondence
- High emotional intelligence and discretion in handling sensitive situations
- Cultural competence and sensitivity when working with international clientele
- Excellent multitasking and time management abilities
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
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**We regret to inform that only shortlisted candidates would be notified.
Kuak Weixiong Owen
Registration Number: R
EA License No: 06C2859 (MCI Career Services Pte Ltd)
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