Manager, Client Services

3 days ago

West Region, Singapore Alliance Healthcare Group Limited Full time $80,000 - $120,000 per year

As a dedicated Client Services Manager, you will excel in fostering strong client relationships, delivering exceptional customer service, and driving retention for corporate clients.

Key Responsibilities:

  • Act as the primary point of contact for the assigned portfolios (corporate clients, partners and insurers).
  • Play the pivotal role in building a strong and sustainable business relationship with insurers and brokers as the key business partners to support our corporate solutions business segment on client retention.
  • Oversee day-to-day service delivery and project execution across internal departments.
  • Address and resolve client issues promptly and effectively.
  • Identify opportunities to upsell or cross-sell additional services or solutions; or support the business development team on upselling/cross selling.
  • Lead new clients onboarding implementation, including preparing and providing user guide, training materials, provide support on employees' communication session as required.
  • Other administrative tasks including but not limited to member card preparation, documentation, filing etc.
  • Assist with accounts receivable follow-ups where required.

Requirements:

  • At least 5 years of working experience in relevant industry and role
  • Candidates with prior experience with healthcare insurance provider will be an added advantage
  • Proficient in Microsoft Office Applications
  • Possess good interpersonal and communication skills
  • Ability to work under pressure
  • Passion for customer service and a good team player
  • Build high performance teams that can integrate with each other
  • Create a team environment that cultivates service excellence
  • Establish methods for measuring TPA effectiveness and efficiency
  • Drive change initiatives that improve business processes

Interested applicants, kindly forward your resume to us at

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

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