Soft Service Manager

4 days ago

West Region, Singapore Sodexo Singapore Pte Ltd Full time $60,000 - $80,000 per year

About the role

This is an exciting opportunity for an experienced Soft Service Manager to join the dynamic team at Sodexo Singapore Pte Ltd in the Tuas West Region. As a Soft Service Manager (Including Food Services), you will be responsible for overseeing the daily operations of the soft services and food service functions, ensuring the highest standards of service delivery to our clients. This is a full-time permanent position.

What you'll be doing

  • Manage the soft services and food service teams, providing leadership, training and support to ensure efficient and effective service delivery
  • Develop and implement operational plans and procedures to meet client requirements and KPIs
  • Monitor and report on service performance, identifying areas for improvement and implementing corrective actions
  • Liaise with clients to understand their needs and ensure they are satisfied with the services provided
  • Manage budgets and resources effectively to optimise service delivery and financial performance
  • Ensure compliance with all relevant health, safety and environmental regulations
  • Contribute to the overall strategy and development of the Sodexo business in the region

What we're looking for

  • Minimum 5 years' experience in a Soft Service Manager or similar role, preferably in the hospitality or facilities management industry
  • Proven track record of leading and motivating teams to deliver high-quality service
  • Strong operational and project management skills, with the ability to plan, coordinate and monitor multiple tasks and activities
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and stakeholders
  • Proficient in the use of relevant software and technology to support service delivery and reporting
  • Committed to continuous improvement and driven to achieve results
  • Degree in Hospitality Management, Facilities Management or a related discipline preferred

What we offer

At Sodexo, we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive salary, comprehensive benefits package, and opportunities for career development and progression. Our focus on work-life balance and employee wellbeing ensures that our team members can thrive both professionally and personally.

About us

Sodexo is a leading global provider of integrated services that improve the quality of life for individuals and organisations. With over 50 years of experience, we offer a wide range of services, from food and facilities management to workplace and personal care solutions. Our commitment to excellence, innovation and sustainability has made us a trusted partner for businesses and communities around the world.

Apply now to become our next Soft Service Manager (Including Food Services) and join our dynamic team in the Tuas West Region.

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