Senior Customer Service Manager

2 days ago

East Region, Singapore Talent Trader Group Pte Ltd Full time $80,000 - $120,000 per year

Job Summary:

The Senior/Customer Service Manager is responsible for developing and executing customer service strategies to enhance client satisfaction and drive service sales growth. This role involves leading a team, managing customer relationships, identifying business opportunities, and coordinating with technical teams to deliver effective solutions that meet client needs.

Key Responsibilities:

  • Develop annual customer service strategies and objectives aligned with overall organizational goals.
  • Lead, coach, and motivate the customer service team to achieve operational and sales targets.
  • Identify and pursue customer service sales opportunities, including system upgrades and rebuild projects, to drive business growth.
  • Assess customer needs and challenges, providing tailored solutions to improve system performance and efficiency.
  • Manage the full sales cycle from pre-sales engagement to post-sales follow-up, maintaining strong client relationships.
  • Prepare proposals, quotations, and service agreements, ensuring mutually beneficial terms and compliance with company policies.
  • Act as the main liaison between customers and technical teams to ensure effective communication and timely issue resolution.
  • Maintain accurate and up-to-date records of sales transactions, contracts, and customer communications.
  • Ensure all sales and service activities adhere to company standards and industry regulations.
  • Support continuous improvement initiatives to enhance customer satisfaction and service quality.

Requirements:

  • Diploma or Bachelor's degree in Business, Engineering, or a related field.
  • 3 to 5 years of experience in customer service, support management, or service sales.
  • Experience in the field of warehouse automation, supply chain solutions or logistic software.
  • Proven success in achieving service-related sales targets.
  • Strong communication, negotiation, and analytical skills.
  • Confident in delivering presentations and engaging with clients at various levels.
  • Willingness to travel locally and overseas for customer meetings and project support when required.
  • Dynamic, results-driven, and able to work effectively in a fast-paced environment.

Interested applicants for the above advertised position(s), please kindly click the APPLY button below or send in your updated resume.

EA License No.: 13C6305

Registration No.: R LEE JIA HOU)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

  • Regional Customer Service Manager

    1 week ago

    Jurong East, Singapore Kingfisher HR Solutions Group Full time

    You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service. **Job Scope**: - Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy. - Monitor and analyze customer feedback...

  • Air Export Customer Service Officer

    2 days ago

    East Region, Singapore KWE-Kintetsu World Express (S) Pte Ltd Full time $42,000 - $60,000 per year

    Job Description:This role focuses on supporting air export operations through customer service, shipment coordination, and documentation. You will handle customer inquiries, arrange cargo collection, process booking requests, provide flight details, and manage communication with overseas offices. The role also involves verifying vendor invoices, preparing...

  • Customer Service

    1 week ago

    East Region, Singapore GMP Group HQ Full time $3,200 per year

    Job Description:Act as the main point of contact between customers and the workshop, ensuring clear and efficient communication.Coordinate the workflow between customers, technicians, and the parts team to support smooth service operations.Liaise with technicians to provide timely and accurate vehicle status updates to customers.Apply automotive knowledge,...

  • Customer Service Specialist

    2 days ago

    East Region, Singapore TDCX Singapore Full time $30,000 - $45,000 per year

    Additional Information:Training provided (up to 4 weeks)Working days: Monday to Friday (Office Hours)Training & Working Location: Chai Chee, Bedok (East)Incentive: Monthly KPI incentiveJob responsibilities:Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live...

  • Customer Service Associate

    10 hours ago

    East Region, Singapore TDCX Singapore Full time $30,000 - $50,000 per year

    Additional Information:Training provided (up to 4 weeks)Working days: Monday to Friday (Office Hours)Training & Working Location: Chai Chee, Bedok (East)Incentive: Monthly KPI incentiveCommencement Date: Early January 2026Job responsibilities:Provide excellent support experience to customers via all relevant communication channels such as phone lines, online...

  • Customer Service Assistant

    2 weeks ago

    East Region, Singapore DUSIT THANI Full time $35,000 - $45,000 per year

    Job Summary:We are seeking a customer-focused and reliable individual to join our team as a Customer Service Associate (CSA) at our golf facility. This role plays a key part in delivering exceptional service to both members and guests by handling inquiries, processing fees, managing reservations, and supporting day-to-day operations at the driving range. The...

  • Customer Service Officer

    2 weeks ago

    East Region, Singapore PERSOL Full time $30,000 - $40,000 per year

    Our client is one of the top financial institutions and looking for customer service orientated individuals motivated to provide quality service and support customers.Contract: 12 months subject to renewalLocation: Changi Business Park or JurongSalary: Allowances (up to $1000)Job responsibilities:Deliver personalized service over the telephone to customers...

  • Customer Service Executive

    2 days ago

    East Region, Singapore AlwaysHired Pte. Ltd. Full time $30,000 - $60,000 per year

    Customer Service ExecutiveResponsibilitiesProvide efficient and accurate sales administrative support to ensure seamless process flow and high levels of customer satisfaction.Assist Account Managers in preparing and submitting sales quotations, ensuring accuracy and timely follow-up on customer enquiries.Respond promptly to customer requests regarding...

  • Customer Service Associate

    2 days ago

    East Region, Singapore Tokyo Electron Singapore Pte Ltd Full time $40,000 - $60,000 per year

    We are seeking for aspiring Customer Service Associate to join our talented team. Our ideal candidate will demonstrate strong passion to deliver timely support to customers and ensuring smooth order fulfilment processes.What you will be doing:Process quotations, purchase orders and sales ordersManage Customer Consignment ProgramsResponsible for On-time...

  • Customer Service Officer

    2 weeks ago

    East Region, Singapore Go-Ahead Singapore Full time $30,000 - $60,000 per year

    Working Hours:3 days with alternate 4 days work week7.30am - 8pm9.30am - 10pmJob Responsibilities:Provide excellent customer service to customers.Attend to all walk-in enquiries from customers.Handle lost-and-found enquiries.Handle customers phone call enquiries.Ensure customer enquiry are properly addressed and escalate customer complaints to related...