Senior Customer Service Manager

3 days ago

East Region, Singapore Talent Trader Group Pte Ltd Full time $80,000 - $120,000 per year

Job Summary:

The Senior/Customer Service Manager is responsible for developing and executing customer service strategies to enhance client satisfaction and drive service sales growth. This role involves leading a team, managing customer relationships, identifying business opportunities, and coordinating with technical teams to deliver effective solutions that meet client needs.

Key Responsibilities:

  • Develop annual customer service strategies and objectives aligned with overall organizational goals.
  • Lead, coach, and motivate the customer service team to achieve operational and sales targets.
  • Identify and pursue customer service sales opportunities, including system upgrades and rebuild projects, to drive business growth.
  • Assess customer needs and challenges, providing tailored solutions to improve system performance and efficiency.
  • Manage the full sales cycle from pre-sales engagement to post-sales follow-up, maintaining strong client relationships.
  • Prepare proposals, quotations, and service agreements, ensuring mutually beneficial terms and compliance with company policies.
  • Act as the main liaison between customers and technical teams to ensure effective communication and timely issue resolution.
  • Maintain accurate and up-to-date records of sales transactions, contracts, and customer communications.
  • Ensure all sales and service activities adhere to company standards and industry regulations.
  • Support continuous improvement initiatives to enhance customer satisfaction and service quality.

Requirements:

  • Diploma or Bachelor's degree in Business, Engineering, or a related field.
  • 3 to 5 years of experience in customer service, support management, or service sales.
  • Experience in the field of warehouse automation, supply chain solutions or logistic software.
  • Proven success in achieving service-related sales targets.
  • Strong communication, negotiation, and analytical skills.
  • Confident in delivering presentations and engaging with clients at various levels.
  • Willingness to travel locally and overseas for customer meetings and project support when required.
  • Dynamic, results-driven, and able to work effectively in a fast-paced environment.

Interested applicants for the above advertised position(s), please kindly click the APPLY button below or send in your updated resume.

EA License No.: 13C6305

Registration No.: R LEE JIA HOU)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

  • Manager/Senior Manager

    2 weeks ago

    East Region, Singapore Public Service Division Full time $80,000 - $120,000 per year

    [What the role is]To ensure that CAAS continues to be a high-performing and future-ready organisation, we are digitally transforming the way CAAS staff work using new digital tools and services, and how the public engages with CAAS through citizen-centric e-services.[What you will be working on]We are looking for strong and dynamic candidates to be part of...

  • Customer Service Manager

    2 weeks ago

    North-East Region, Singapore Gain City Group of Companies Full time $80,000 - $120,000 per year

    About Gain CityAt Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores...

  • Customer Relations Assistant

    5 days ago

    East Region, Singapore SAFRA National Service Association Full time $30,000 - $60,000 per year

    Job PurposeThe Customer Relations Assistant is responsible for managing and ensuring the smooth operation of the Slot Machines Room, maintaining high standards of customer service, and adhering to all security protocols. This role involves handling cash transactions, ensuring compliance with internal auditing standards for ISO certification, and meeting...

  • Ecommerce Customer Service Executive or Senior Executive

    2 weeks ago

    North-East Region, Singapore Gain City Group of Companies Full time $104,000 - $130,878 per year

    About Gain CityAt Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores...

  • Manager / Senior Manager (International Relations)

    2 weeks ago

    East Region, Singapore Public Service Division Full time $120,000 - $180,000 per year

    [What the role is]The role of the Manager / Senior Manager (International Relations) is to provide policy recommendations, plan and execute events and collaboration initiatives to engage and other countries and international organisations.[What you will be working on]Providing policy recommendationsContribute to the development of IR policies and strategies...

  • Customer Service

    7 days ago

    East Region, Singapore Tribecar Pte Ltd Full time $104,000 - $130,878 per year

    Job Description & RequirementsTribecar is the leading station-based car-sharing operator in Singapore.Members of the service use their smartphone to gain access to Tribecar's rental cars that are parked at over 450+ convenient locations (i.e. right beside MRTs) in Singapore. The service is accessible 24 by 7 with no minimum booking length.This on-demand...

  • Customer Service Specialist

    2 days ago

    East Region, Singapore Future Electronics Full time $40,000 - $60,000 per year

    About the RoleThe Customer Service Specialist is focused primarily on ensuring that all the sales support and service activities are well-coordinated and completed within prescribed process guidelines in support of the sale branches.Key Responsibilities• Effective day-to-day customer service operation to support the pre and post shipment requirements of...

  • Customer Service

    7 days ago

    East Region, Singapore GMP Group HQ Full time $3,200 per year

    Job Description:Act as the main point of contact between customers and the workshop, ensuring clear and efficient communication.Coordinate the workflow between customers, technicians, and the parts team to support smooth service operations.Liaise with technicians to provide timely and accurate vehicle status updates to customers.Apply automotive knowledge,...

  • Customer Service Specialist

    2 days ago

    East Region, Singapore TDCX Singapore Full time $30,000 - $45,000 per year

    Additional Information:Training provided (up to 4 weeks)Working days: Monday to Friday (Office Hours)Training & Working Location: Chai Chee, Bedok (East)Incentive: Monthly KPI incentiveJob responsibilities:Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live...

  • Customer Service Assistant

    2 weeks ago

    East Region, Singapore DUSIT THANI Full time $35,000 - $45,000 per year

    Job Summary:We are seeking a customer-focused and reliable individual to join our team as a Customer Service Associate (CSA) at our golf facility. This role plays a key part in delivering exceptional service to both members and guests by handling inquiries, processing fees, managing reservations, and supporting day-to-day operations at the driving range. The...