Regional Customer Service Manager

4 hours ago


Jurong East, Singapore Kingfisher HR Solutions Group Full time

You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service.

**Job Scope**:

- Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy.
- Monitor and analyze customer feedback and current processes for areas of improvement; implement action plans and allocate resources accordingly.
- Set and approve targets for the functions within the Asia customer service hub, ensuring their achievement.
- Manage the customer service organization to deliver outstanding service, meeting or exceeding customer commitments.
- Provide regular reports on customer service performance to senior management and handle escalations.
- Ensure compliance with relevant regulations and standards related to customer service.
- Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
- Lead the customer service team through coaching and performance management to foster a positive environment, encouraging employee retention and satisfaction.

**Requirements**:

- 10 years of experience in B2B customer service, preferably in manufacturing or trading industry
- 3 years of customer service team management experience, covering multiple countries

**Job Types**: Full-time, Permanent

**Salary**: $6,000.00 - $8,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus



  • Jurong East, Singapore A Plus Manpower Services Pte. Ltd Full time $30,000 - $45,000 per year

    Title: Customer Service OfficerLocation: Jurong East, West RegionSalary Range: $2,500 - $3,000Working Hours : Mon - Fri, 8.30am pm. Sat 08.30am pm. During probation every Saturday need to work and after probation become Alternate Saturday.My client is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur,...

  • Assistant Manager

    2 days ago


    Jurong, Singapore GECO Asia Full time

    **Assistant Manager - Regional Customer Management**: We are looking for a dedicated, ambitious and self-driven Assistant Manager who will take the responsibility on the Regional Customer Management. **Job Requirements and Qualification**: - Possess a Diploma / Bachelor’s degree in IT / relevant field with strong focus on Project Management. - Strong...


  • Jurong East, Singapore HS GROUP Full time $30,000 - $60,000 per year

    About the role HS GROUP is seeking a talented and dedicated Chinese Speaking Customer Service Officer (Air Freight) to join our Customer Service Team in the Jurong East (near IMM) Region. In this full-time role, you will be responsible for providing exceptional customer service and support to our Chinese Clients within the Air Parcel delivery and cargo...


  • Jurong East, Singapore Liebherr-Singapore Pte Ltd Full time

    **What We Offer** Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided...


  • Jurong East, Singapore AlwaysHired Pte. Ltd. Full time $48,000 - $96,000 per year

    Details:Location: Jurong EastIndustry: MNC Contract Logistics, Warehousing SolutionsRemuneration: range from $6,000 to $8,000, with AWS and Variable BonusCustomer Vertical: FMCG, Retail, High Tech Business)ResponsibilitiesIdentify and hunt for new regional contract logistics (warehousing/3PL) business opportunities.Manage and grow existing customer accounts...


  • Jurong East, Singapore Yamato Transport (S) Pte Ltd Full time

    **Specific Responsibilities**: - To be responsible for day to day management of all aspects of customer service. - Able to handle large volume of calls daily. - Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned. - Promote excellent customer service and ensure satisfaction is delivered...

  • Customer Service

    2 weeks ago


    Jurong East, Singapore System 7 Technology Pte Ltd Full time $30,000 - $60,000 per year

    Maintain operation of system dashboard/portal and ensure customers get high quality service and satisfaction.System monitoring and administrations works.Respond swiftly to calls when activated and investigate disturbances.Respond immediately to all enquiries concerning season applications, refund matters, and/or change of particulars and resolve all...


  • Jurong East, Singapore Private Advertiser Full time $30,000 - $60,000 per year

    Join us as a Customer Service OfficerTraining provided (Up to 4 weeks)5-day work week (Mon - Fri, office hours)KPI IncentivesLocation: Training at Chai Chee, thereafter posted to Jurong EastCommencement Date: 24 November 2025Job Description:You'll help us deliver excellent service to our partner brands by performing these tasks:Provide excellent support...


  • Jurong East, Singapore Revochem Industries Pte Ltd Full time $40,000 - $60,000 per year

    Job DescriptionThis is a full-time role for a Customer Service Executive. The incumbent will be responsible for day-to-day tasks such as processing orders, documentation, providing customer service to clients, and ensuring smooth operations for on-road trucking, as well as import and export activities.Job ScopeCustomer Relations & CommunicationAcquire a...


  • Jurong East, Singapore Crestar Education Group Pte. Ltd. Full time $30,000 - $60,000 per year

    Job Summary:The Customer Service Officer plays a vital role in supporting the School Head in the daily operations of the school. This multifaceted role encompasses a wide range of responsibilities, including enrollment activities, class management, record-keeping, school maintenance, prospecting, and cashier duties.Job Description:Financial &...