Customer Service Officer

7 hours ago

Jurong East, Singapore A Plus Manpower Services Pte. Ltd Full time $30,000 - $45,000 per year

Title: Customer Service Officer

Location: Jurong East, West Region

Salary Range: $2,500 - $3,000

Working Hours : Mon - Fri, 8.30am pm. Sat 08.30am pm. During probation every Saturday need to work and after probation become Alternate Saturday.

My client is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place.

Job description

  • Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
  • Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
  • Respond swiftly to customer inquiries, ensuring prompt resolution.
  • Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
  • Follow up promptly on customer interactions via email to ensure satisfaction and continuity.
  • Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
  • Foster a positive, empathetic, and professional attitude towards customers at all times.
  • Collaborate and communicate effectively with internal departments to ensure seamless service.

Requirements

  • A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
  • Ability to maintain composure and professionalism when dealing with stressed or upset customers.
  • Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
  • Previous experience in Customer Support or Call Centre roles is highly preferred.
  • Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
  • A distinctive personality and a great sense of humor will be highly valued.
  • Fresh graduates are encouraged to apply

A PLUS MANPOWER SERVICES PTE LTD  EA License No. 16C8280 MOM Reg No. R

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