Customer Service Officer

6 hours ago

Jurong East, Singapore A Plus Manpower Services Pte. Ltd Full time $30,000 - $45,000 per year

Title: Customer Service Officer

Location: Jurong East, West Region

Salary Range: $2,500 - $3,000

Working Hours : Mon - Fri, 8.30am pm. Sat 08.30am pm. During probation every Saturday need to work and after probation become Alternate Saturday.

My client is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today's digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place.

Job description

  • Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
  • Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
  • Respond swiftly to customer inquiries, ensuring prompt resolution.
  • Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
  • Follow up promptly on customer interactions via email to ensure satisfaction and continuity.
  • Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
  • Foster a positive, empathetic, and professional attitude towards customers at all times.
  • Collaborate and communicate effectively with internal departments to ensure seamless service.

Requirements

  • A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
  • Ability to maintain composure and professionalism when dealing with stressed or upset customers.
  • Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
  • Previous experience in Customer Support or Call Centre roles is highly preferred.
  • Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
  • A distinctive personality and a great sense of humor will be highly valued.
  • Fresh graduates are encouraged to apply

A PLUS MANPOWER SERVICES PTE LTD  EA License No. 16C8280 MOM Reg No. R

  • Customer Service Officer

    1 week ago

    Jurong East, Singapore HS GROUP Full time $30,000 - $60,000 per year

    About the role HS GROUP is seeking a talented and dedicated Chinese Speaking Customer Service Officer (Air Freight) to join our Customer Service Team in the Jurong East (near IMM) Region. In this full-time role, you will be responsible for providing exceptional customer service and support to our Chinese Clients within the Air Parcel delivery and cargo...

  • Customer Service Officer

    1 week ago

    Jurong East, Singapore The Supreme HR Advisory Pte Ltd Full time $30,000 - $60,000 per year

    Company Benefits & IncentivesCareer Progression OpportunitiesAttractive Salary PackageCustomer Service Officer - Freight Forwarding / Airfreight / Sea freight / Import / ExportLocations hiring: Jurong East / ChangiResponsibilitiesResponsible for managing and coordinating Sea Export / Import shipments.Ensure customer requirements are met and documentation is...

  • Customer Service Officer

    6 hours ago

    Jurong East, Singapore Crestar Education Group Pte. Ltd. Full time $30,000 - $60,000 per year

    Job Summary:The Customer Service Officer plays a vital role in supporting the School Head in the daily operations of the school. This multifaceted role encompasses a wide range of responsibilities, including enrollment activities, class management, record-keeping, school maintenance, prospecting, and cashier duties.Job Description:Financial &...

  • Customer Service Officer

    22 hours ago

    Jurong East, Singapore iziaSG Pte Ltd Full time

    IZIA is at the forefront of AI-driven digital transformation, pioneering an intelligent ecosystem that enhances everyday life, streamlines infrastructure, and automates workflows. As we expand our reach, we are looking for a dynamic and innovative Community & Social Engagement Executive to lead our brand presence, foster engagement, and build a thriving user...

  • Customer Service Officer

    1 week ago

    Jurong East, Singapore Freight Links Express Archivers Pte Ltd Full time

    Liaise with both internal/external customers and supplier (transporter) on all warehousing/transhipment activity - Process customer orders and inventory system updating - Provide efficient customer service by working closely with warehouse team to ensure accurate and timely releasing of goods to customer - such as witness goods loading and unloading -...

  • Executive / Officer, Customer Service

    2 weeks ago

    Jurong East, Singapore PacificLight Power Pte Ltd Full time

    **Responsibilities**: - Provide excellent customer service in the retail front office operations. - Handle incoming enquiries and requests from residential customers. - Engage in daily operations, actively contributing to problem resolution and providing customer service support. - Explain invoices, address account-related queries, and manage retail...

  • Customer Service Officer

    1 week ago

    Jurong East, Singapore SKYLIFT CONSOLIDATOR (PTE) LTD - Changi Airfreight Centre Full time

    **Job Title**: Customer Service Officer **Location**: 38 Jalan Buroh, Level 7, Hankyu Hanshin Logistics Centre **Terms**: Full-Time position Working Hours (5.5 days/week, Alternate Saturdays) - Day shift: 7.30am to 4.30pm - Night shift: 8pm to 7am **Salary**: (_Basic_) $1900-$2000, (_Gross_) $2350-$2450 - Transport allowance: $100 per month - Shift...

  • Customer Service Officer #65159

    2 weeks ago

    Jurong East, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type**:Transportation / Storage**: - Position Title**:Customer Service Officer / Customer Service Executive**: - Working Location: Jurong Port - Working Hours: Mon - Fri, 9 am - 6 pm. Sat, 9 am - 1 pm (On Rotation) - Salary Package**:Up to $2,600 + Performance Bonus + Transport Allowance**: - Duration: Permanent Role **Key...

  • Customer Service Officer #65159

    1 week ago

    Jurong East, Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type**:Transportation / Storage**: - Position Title**:Customer Service Officer / Customer Service Executive**: - Working Location: Jurong Port - Working Hours: Mon - Fri, 9 am - 6 pm. Sat, 9 am - 1 pm (On Rotation) - Salary Package**:Up to $2,600 + Performance Bonus + Transport Allowance**: - Duration: Permanent Role **Key...

  • Customer Service Officer

    5 hours ago

    Jurong East, Singapore PERSOL Full time $28,000 - $42,000 per year

    Duration: 1 yearLocation: Jurong EastWorking Hour: Monday - Sunday 8am - 6pm/ 10am - 8pm (5 days shift work)Responsibilities:Collaborate with vendors to design and deliver modular training for various topics.Support training calibration and ensure knowledge retention.Generate reports, maintain dashboards, and track vendor productivity.Work closely with...