Training Manager

2 days ago

Bras Basah, Singapore NTUC LearningHub Pte Ltd Full time $60,000 - $120,000 per year

Learning Solutioning and Training Manager

Critical Work Function: Manage the training unit, delivery, and trainers in accordance to government regulations and LHUB's policies.

Key Task:

  • Manage the trainers in the training unit
  • Assist in the curriculum development and instructional design of courseware
  • Project manage the outsourcing of courseware development and contextualisation projects
  • Perform quality assurance of curriculum and training delivery
  • Perform trainers' development and management
  • Work with product developments and manage training delivery
  • Support corporate initiatives and/or bids

Requirements

  • Degree in any discipline
  • Minimum 2 years of hands-on experience in instructional design and/or curriculum development training and development, and preferably have experience in managing funding bodies (eg: SSG, IBF, e2i)
  • Possess WSQ ACLP / WSQ ACTA (WSQ DDDLP / WSQ DACE will be an advantage)
  • Strong in needs analysis, program development, facilitation, and training delivery skills
  • Experience with authoring tools and learning management systems
  • Mature, confident, positive mindset and excellent people skills to work with different cultures and all levels of staff and trainers
  • Self-starter with strong organization and influencing skills, able to work with limited guidance and resources
  • Passion for learning and willing to learn
  • Possess a strong passion in fostering a learning culture, developing talents, training tools, and technology
  • Good command of written and spoken English
  • Proficiency in Microsoft PPT, Excel, Word, and data analytics skills
  • Strong adaptability in fast-paced environment

Key Performance Expectations

Curriculum Management

  • Design, develop, and review course proposals, curriculum, and materials.
  • Conduct research and development in curriculum development, instructional design, and adult teaching methodology.
  • Contextualize programs to meet sector and/or client requirements.
  • Provide oversight and direction to staff (Training and Operations executives) for seamless course delivery.
  • Audit curriculum and materials for compliance with WSQ/Skills Framework and/or LHUB requirements.
  • Manage outsourced audits to ensure timely and quality delivery.
  • Pilot new training programs and methodologies.
  • Investigate and oversee continuous improvement reviews in courses.
  • Collaborate with stakeholders (e.g., funding bodies) for courseware and curriculum accreditation and innovation.

Trainers Management

  • Oversee and manage trainers delivering courses per LHUB policies and ACTA/ACLP requirements.
  • Recruit trainers suitable for the courses and learner profiles.
  • Address trainers' concerns with courseware and learners.
  • Investigate trainers and provide appropriate counselling or penalties according to LHUB policies.

Business Support

  • Support sales and tender proposals.
  • Provide content expertise to Product Division/Sales.
  • Collaborate with Product Managers to source courses.

Others

  • Work independently and under pressure to support colleagues (Product Managers, Product Sales, fellow Trainer Managers, and Training and Operations executives), trainers, and learners.
  • Problem-solve effectively and make decisions to minimize adverse learner feedback.
  • Write reports to escalate or appraise management on issues and statuses.
  • Collaborate with internal and external stakeholders to ensure learning outcomes match requirements.

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