Assistant Housekeeper
1 week ago
Assistant Housekeeper:
Job Responsibilities
1. Ensures all guestrooms and public areas are cleaned according to the standards set by the hotel.
2. Supervises and inspects cleaning of guest rooms, service areas and public areas regularly to ensure high standard of cleanliness is maintained.
3. Responsible for the planning, coordination and administration of rooms/ public area operations.
4. Handles staff grievances, discipline and counseling.
5. Ensures effective pest control system is in place.
6. Assists in ensuring the protection and maintenance for all equipment used in the Housekeeping Department.
7. Ensures the completion of all work orders pertaining to Housekeeping Department.
8. Assists in overseeing all maintenance of plants, gardening and landscaping operations of the hotel, including floral arrangements.
9. Maintains a high level of guest service and ensures promptly and professional response to all guest requests.
10. Conducts regular checks on housekeeping trolleys and pantry storage areas to ensure that they are properly arranged and well-maintained.
11. Conducts performance appraisal review of housekeeping staff and provides guidance/feedback when needed.
12. Responsible for the preparation of Management Operational Reports as and when needed.
13. Manage and monitor the housekeeping status of the 'Knowcross' system.
14. Undertake other duties as and when assigned by the Executive Housekeeper.
Education & Work Experience
1. Diploma Level or equivalent
2. Minimum 3 years' relevant experience in a similar job role preferably in a hotel
3. Proficient in MS Office applications
4. Strong team player & leadership skill
5. Possesses good communication and leadership skills
Assistant Executive Housekeeper:
Job Responsibilities
1. Provides leadership, supervision and direction to the Housekeeping team with a strong focus on guest services, training and safety.
2. Develops, implements and maintains International upscale hotel standards of cleanliness, guest service provision, organization, controls and reporting.
3. Reviews/maintains a full set of operating policies and procedures.
4. Works with Human Resource for the recruitment of housekeeping team members.
5. Conduct daily housekeeping briefing and on the job training regularly to maintain hotel's high standard of cleanliness.
6. Liaises with the Purchasing Manager for sourcing and purchasing of operating equipment and supplies, linen and amenities.
7. Assists in appointing and supervising contract services related to Housekeeping.
8. Works with the Chief Engineer in developing and implementing preventative maintenance programs
9. Inspects rooms especially the VIP rooms scheduled by Front Office and ensure that the rooms are ready for check in.
10. Attend to any guest complaints and take service recovery measures if required.
11. Maintains tight cost control systems for payroll, linen inventories and cleaning supplies.
12. Handles staff grievances, discipline and counselling.
13. Manage and monitor the housekeeping status of the 'Knowcross' system.
14. Undertake other duties as and when assigned by the Executive Housekeeper
Education and Work Experience
1. Minimum diploma/certificate in Hospitality Management or equivalent
2. Minimum 5 years' experience in a similar capacity
3. Excellent communication, leadership, problem-solving and interpersonal skills
4. A hands-on leader, good communicator and a people person.
