Operations Manager

2 weeks ago

Central Region, Singapore National Healthcare Group Polyclinics Full time $90,000 - $120,000 per year

Company description:

NHG Polyclinics (NHGP) is part of the primary care arm of the Population Health Campus (PHC) under the National Healthcare Group (NHG), the regional health manager for the 1.5 million residents of central and north Singapore.

NHGP provides a comprehensive range of health services for the family providing treatment for acute medical conditions, management of chronic diseases, women and children health services and dental care. The focus of NHGP's care is on health promotion and disease prevention, early and accurate diagnosis, disease management through physician led team-based care as well as enhancing the capability of Family Medicine through research and teaching.

Job description:

As a polyclinic's Operations Manager, you will be a key member of our Polyclinic Management team. You will drive operational excellence and service quality.

You will also collaborate with multi-disciplinary healthcare team and corporate with departments in corporate office in the planning and implementation of business initiatives and delivery of quality services and care.

Key Responsibilities :

  • Lead and optimize daily polyclinic operations, ensuring efficient resource allocation and service delivery
  • Spearhead continuous improvement initiatives for clinic operations systems, processes, and operational capabilities
  • Drive service quality enhancement projects and implement best practices
  • Manage and develop operations staff, fostering a culture of learning and growth
  • Partner with corporate office departments to implement strategic business initiatives

Requirements :

  • Degree in any discipline
  • At least 6 - 8 years of proven working experiences in operations management, quality management, and corporate management. 2 to 4 years in a supervisory capacity
  • Possess strong leadership, supervisory, organizational and change management capabilities
  • Ability to work effectively in a complex environment, collaborate and communicate across a diverse range of people and job functions
  • Excellent problem-solving and analytical skills
  • Proven track record of improving operational workflows leading to higher efficiency/productivity
  • Strong people mangement and team development abilities

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